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Rachel D in customer support was amazing! I can't believe how accurately and quickly she corrected an issue for us. So impressed and grateful!
Recharge has been really solid for us. It is easy to integrate, offers unique customizations, and has comprehensive technology.
Their support is all remote and typically is sufficient, but sometimes it can take longer than ideal to get issues resolved.
Unfortunately, more custom support is only available on the highest tier plan (we are on the pro plan). I think ReCharge would benefit greatly from options for phone support. I also think that for some of the more complex functionalities, more could be done to make it easier to do on your own.
Thank you so much for your review and for taking the time to leave us with your feedback! We will take this into consideration as we continue to evolve our support offerings.
- Ty | VP of Services
Recharge has been big for us - subscriptions are 90% or more of our revenue - and the customer service is always great, I highly recommend
Thank you so much for taking the time to leave us a five star review! We appreciate the shout out to our hardworking Support team.
- Ty | VP of Services
Recharge is super easy to install and set up. We been seeing great results already. The customer service is great too.
We really appreciate you taking the time to leave a review of your experience with the app and our team! Glad to hear that Recharge has provided positive results for your subscriptions.
- Ty | VP of Services
Vuk was a great help on the chat feature! Very helpful in helping us send our customers links so they can personally manage their subscriptions.
Jovana (Support Agent) is excellent! Our issue was resolved within few hours. We are grateful for all of her help and support.
I had an issue with some of my members after I had changed the product variance. I wasn't quite sure what to do and I was able to get help from support. They provided me with an easy step-by+step guide that immediately fixed my problem. Thank you!
Brilliant customer support. Fantastic app. A must for every shopify merchant who wants to offer subscription. Our customers love the "manage my subscription" page. we do too.
App is easy to use and their customer service is very responsive to any questions and requests I have.
quickly helped us push subscription dates for upcoming orders with included a product that is sold out