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I use this app for my subscription products. I have an issue with getting my widget on my store, I contacted Recharge and Mary responded in a very timely matter and fixed my issue. I'm very please with this company.
Excellent onboarding service by Hoa. His knowledge of Recharge and what we needed helped to navigate us through setting up a new store in Shopify but also in bringing over legacy subscriptions from Woo. Thanks Hoa and the Recharge team for everything.
Thank you for taking the time to leave a review of your experience with Hoa. We are glad to hear that our team was able to facilitate getting your store up and running.
- Ty Bailey | VP of Services
Great customer service, someone was able to assist me within a couple hours and solved all my issues. I'm beyond satisfied with the service and the App itself.
Thank you!
We have been using the app for the last 5 years. Mostly it has been fine although the layout of the webpage is confusing if you need to make changes to customers subscriptions. However with the recent announcement of a 400% price increase on the standard plan, which seems rather excessive... greed much? we will be looking elsewhere. We are only a small business and there is not a lot of margin in the subscription boxes that we offer.
We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do in the meantime, please reach out to our team.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Great app that’s easy to set up and manage. Any issues you come across they have a great support team to get it sorted for you quickly.
Jaden Walker - Support was spot on and perfect. Knew their stuff and very well trained!
Got on a live chat with Jaden Walker in minutes and was able to resolve my issue with shipping charges quickly and smoothly. Went above and beyond to help in regenerating all of our current orders to match the updated settings!
The support was perfect for me.
Good app, good customer service - made it very easy to improve revenue for our store & I will continue to use
Thank you so much for taking the time to leave us a five star review! We appreciate the shout out to our hardworking Support team.
- Ty | VP of Services
The customer support has been great, responsive and helpful. App does pretty much everything it claims to do.