Recharge Subscriptions App

Ola O. was really quick and helpful with resolving my issue. Always had a great experience with Recharge's customer service!

Great customer service!

Their customer service is super responsive and easy to work with. If I ever hit any roadbumps, they're so friendly and helpful. Would highly suggest!

App is great and customer service is 10/10

Hi, Sydney was very helpful and helped us fix our issue of working with manage subscriptions. She took it upon herself to take time out of her day and solve the issue. Thank you and give her a raise!

I made a unique request and received impeccable service. Thank you.

Great support

Implementing Recharge into our business was a breeze, thanks to Vinse's outstanding assistance. His expertise made complex concepts easy to understand, and his responsiveness ensured all my questions were promptly addressed. Plus, the software itself is incredibly user-friendly, making managing subscriptions a smooth and efficient process. Highly recommended for anyone considering integrating to Recharge!

I've been using recharge for about 7 years. Today my invoice was three times what it usually is. I've looked at it and it seems that that is there new standard pricing plan which is ridiculous. After contact apparently they sent an email to tell me of this change 6 months ago and with no follow up emails. I think it's disgusting as I have less subscribers than ever but paying more than I ever have. Recharge making my monthly fee 3 times more than what it usually has, has officially killed my business.

Great customer service, always helpful and thorough!

Recharges comes highly recommended and the CS is great

Immediate answer, Thanks Roberto

Mallory was super helpful with my particular issue. Not only did they understand exactly the issue I was explaining over chat, they took the time to fully vet the resolution and presented me with exact instructions to complete in my Shopify back end. Once I corrected the issue, Mallory stayed on the ticket and responded to let me know that the issue had been resolved from Recharge's perspective as well. Excellent, efficient service with a resolution completed within the initial contact. Keep up the great service!

Recharge has an excellent support team. Vincent answered all my questions quickly and professional

We've been super happy with ReCharge! The customer support is amazing - we've always got a fast response and help, when needed. Could easily recommend! Special thanks also to Nikola – he did an amazing job and answered super quickly to everything!

Excellent customer service. Very helpful team and quick responses.

Overall ReCharge is a very good app that provides the ability to offer subscriptions to our customers. The support team has also been very responsive and helpful in addressing any issues we have run into.

I do think that having some added customization/flexibility in the way bundles are set up and function as well as within the interface would be very beneficial and take the app to another level. Some things are a bit limited and have required workarounds.

Great app and support, simple and cheaper than many other options. Good online chat support and resolution

I was able to use the support and resolve a difficulty with our footer. I was given a couple of different solutions. Both of the solutions worked. One of the solutions specifically took care of my issue as well as kept the functionality the way that I had hoped.

I have also had an issue about our cart button that was very quickly and professionally resolved.

Recharge has been incredible. Matt from support probably is the BEST support person I have EVER dealt with. He was patience, informative and a real problem solver. He was responsive and took ownership for the issue I was having even when they were not directly related to Recharge. Matt is incredible and a real asset to the team. Denise M.

If zero stars were an option, that's what I'd choose. Recharge got in touch with us about integrating the new checkout, a process I was interested in. Despite my repeated inquiries about implementing it on a preview theme, they went ahead and did it on our live theme. As a result, our checkout has been dysfunctional since 5am EST. It's clear they didn't conduct proper testing and didn't inform me until they were already converting it at 5am on a Monday. Needless to say, this experience has left me extremely dissatisfied.

super app and customer service really good

We aren't quite ready to launch subscriptions for our business yet but Ben from the Account Management team outlined the benefits of using Recharge as our solution when we are ready. Installation was a breeze and there is so many out of the box features that have us excited to explore further. Would definitely recommend this as the go-to for subscriptions on Shopify from our experience so far.

I Recommend working with Nick from the e-shop Genius if you need a developer to help you with custom design

Very easy to set up. Great Support, that is quick to help and gives detailed answers to make sure everything is working as intended. There are some limitiations in regards to discount integration but all in all we are very happy with recharge.

I needed help doing a bulk update on all of our subscriptions and Amber helped me every step of the way. I really appreciate the great service. Thank you!

The app mostly of does what it's supposed to but has a lot of Shopify integration issues. Back end subscription management is tedious and unintuitive. Customer service agents are unhelpful if they respond at all, and when they make sweeping platform changes the user is left helpless with no response from developer. Lack of customization options. I used Recharge for several years before I found a better solution: Seal Subscriptions. Easier to navigate, integrates better with Shopify, and costs significantly less if you're running a business that's doing <$10k/mo.

By far the best subscription app on the market. Really excited about the upcoming feature releases - fantastic product and support!

Very helpful. I was able to resolve my issue right after our email thread. Thanks again for the help!

One of the best Apps for subscriptions with many more features like third-party app integration, flows, etc.

The app support experience is also good.

I reached out for it to customize my customer login page they did exactly what was needed for me. I could not be happier thank you Nick from e-shop genius department.

I spoke to Adam B and he sorted our issue out in good time. We then found another customer with the same issue and he sorted it super quickly. Great customer service! :)

Overall customer support is good and responsive. they helped with my issues in a timely manner.
features are good and the subscription product works great with shopify
Difficult to manage your own account settings, not clear how to manage yoru plans or see your cumulative fees

We've used Recharge as our subscription solution since 2019. In the past year in particular, we've seen Recharge make big strides in product development and customer support.

Our CSM, Gordon, is always responsive and has been a great advocate for us in getting needed features launched. We're excited about what the future holds for us and Recharge and look forward to a continued strong partnership in the coming years.

Happy about that Recharge Subscriptions. Support is always there to help. We are using it since a couple of years now.

Really enjoyed the support I received from Jaden, I was having some behind the scene issues with my email notifications and the problem was solved with just a few emails back and forth. Thanks!! Your friends at The Fabric Loft!

Recharge support is fantastic and it's been my default recommended subscription solution.
The few times we've needed to get in contact about our migration to the new version, pricing concerns or API issues they've always been quick to help. Their product does everything we need and their API has allowed us to integrate our subscription data in to other systems.

We've looked into Recharge as we will be exploring subscription options in the future for our business. Set up was simple, quick, and easy. I also spoke with Ben from their team who provided insight on the product and was very helpful.

Looking forward to being able to leverage the app to see further growth for our e-commerce portion of business.

This app had legal terms that covered the checkout page. I never was able to find a way to remove this. The legal terms covered other text. I was only able to move the widget around on the page but never remove the legal terms. This made the app unusable. If the app covers your websites text and makes reading about your product impossible why use this app?

Gordon has been such an amazing help for us. Any time I reach out for assistance, he responds quickly and ensures my question or concern is addressed. Incredible service!

Excellent support from Nick at e genius shop. He helped with some changes and did this quickly and easily. 10/10

Fantastic support during our migration from another subscription tool. They were there to hold our hand every step of the way.

Recharge works well for my business after some tweaks. Thankfully Nick from e-shop Genius was able to support us on those changes! Thanks Nick!

This app is really great for managing our customer subscriptions. We've used different apps before but this is the best so far not to mention how easy to navigate around its platform. I also want to emphasize that they have the best support system as well. Really love it.

We just launched on Recharge and the support was great. Even after launch...our growth account manager helped us solve issues that came up and was super responsive.

I regret the day I installed this app. It has been nothing but a pain in my, and my customers arse since the day it began. Customer support take ages to respond, and usually I have to quick fix a problem because I can't live with my business running on half performance, then customer service don't understand why I am having issues. Now the issues are once a week and I have filled out the contact form more times than I can count. Strongly suggest you go elsewhere. Not worth losing the amount of customers I have lost because of these lot. Update: a year later I am still standing by my review. I have just been informed by Recharge that I have been charged for a change in plan which i didn't authorise or choose. I have been told that I can revert to the standard plan but wont get a refund. I get 5-7 word responses from a different person in their 'customer care' team every 24 hours. There is no phone number, there is no result. A bunch of crooks! And once again, I am disappointed in myself for letting them have my business for so long.