리뷰 (1,951)

전체 평점
4.6
평점 수준당 개수
  • 평점의 86%가 별 5개입니다
  • 평점의 6%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 1%가 별 2개입니다
  • 평점의 6%가 별 1개입니다
2021년 6월 3일

Helpfull customerservice. The features requested was not avaiable. However the customer service was quick to offer other tools.

Craft Makers Collective
덴마크
앱 사용 기간 2년 초과
2021년 4월 25일

I use this app to sell products by subscription. It's easy to set up and the support team has been very helpful thorough out!

Soun
스웨덴
앱 사용 기간 2년 초과
2023년 8월 28일

The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again for your diligence and attention to our issue. While I give the app 4 stars, I give Taylor P 5 stars!

AnnieMak
미국
앱 사용 기간 2년 초과
답글 Recharge개 2023년 8월 29일

We're glad to hear that Taylor was able to keep you up to date with regard to getting your concerns resolved. Thank you for taking the time to leave us a review and your feedback.
- Ty Bailey | VP of Services

2021년 10월 27일

Quite intuitive, very useful. It usually works great - we just experienced a couple of minor issues with out "go to checkout" button, but overall very good experience. CS team is always happy to help.

her1
독일
앱 사용 기간 2년 초과
2021년 4월 27일

The system is a bit slow to work with, but I'm a fan of the chat customer service function. They're always super fast to respond and clear up my issues, no matter the complexity. Latest, I got amazing assistance from Nevena J. from the customer support team

EAT GRIM
덴마크
앱 사용 기간 2년 초과
2021년 7월 1일에 편집됨

Appreciate the app's capabilities and insights. Getting better all the time, and generally very responsive to customer service tickets. I wish there were more hands-on support at times, but can't complain about the information on self-help solutions provided.

Bare Bones
미국
앱 사용 기간 대략 2년
2021년 5월 12일

The function of the app is great, but the clean up of it is a bit confusing. Would love for the products to sync automatically!

OLAPLEX
미국
앱 사용 기간 대략 2년
2022년 4월 6일

I love the customer service or support team 5 stars. They help me a lot to resolve my questions. I'm giving 4 star right now because I would like to have more filter options to customize my data.

By the land
멕시코
앱 사용 기간 대략 2년
2021년 11월 15일

Pretty solid app. We've definitely found it helpful and more user friendly than Bold's recurring billing app. We've been using Recharge for about 18 months and I've witnessed app enhancements and improvements that resolved some pain points we had in the beginning. Their support is also much better than when we first started: faster responses to initial outreach, faster resolution times, more skilled team troubleshooting. They've been doing great the past couple of months. I recently corresponded with Meredith to resolve some issues and to assist with some bulk data updates. She was fast, professional, courteous and just did what was needed quickly and accurately. Keep it up, team! There are some annoying little glitchy things that I wish didn't happen. For example, one-time products added to a subscription order frequently get permanently added to the subscription. But when the next charge tries to process, it can't because the one-time product triggers the out of stock flow and blocks the order from processing. It's also very common that when we create a new page for a one-time product, the page will display the "subscribe & save" button even though it's not even in Recharge's system. The only way we've found to work with it is to add and remove the product from Recharge's product list. Solvable but weird and a bit of a hassle. Overall, I think this is one of the best apps available for managing subscriptions. It's mostly solid with some little quirks and their support has improved greatly.

Big Island Coffee Roasters
미국
앱 사용 기간 대략 2년
2024년 1월 9일

I would recommend it. Great customer service and easy to use! Although, my clients tend to have a tough time canceling subscriptions that they ordered by accident.

EssenceTree
미국
앱 사용 기간 대략 2년
답글 Recharge개 2024년 1월 16일

Thank you so much for your review and the feedback you've provided!

- Ty Bailey | VP of Services