Recharge Subscriptions , 리뷰 1,730개

RECHARGE IDIOTS CANT FIX GLITCH RESUKTING IS THOUSANDS OF $$ LOST!!!!

COUPON CODE GLITCH! FREE OVERNIGHT? NOOOOO!!!
Ok, so this glitch is SUPER annoying. It usually takes me 5 times to explain it to support, and I don't think they ever "get it". I did explain it to top management and they couldn't believe the system would have this glitch, but not enough people complain so they don't fix it.
Here is the issue. If you offer "FREE SHIPPING" codes, Shopify has a smart "limit to X dollars". Well Recharge doesn't have this limit. So if somebody orders a $10 product, and they have a free shipping code, they can request FREE FEDEX OVERNIGHT even internationally. So a $10 product can get $300 overnight fedex shipping for free. This really sucks. Every couple of weeks I catch the glitch but more often it goes out on it's own. Very annoying.
RECHARGE! ARE YOU LISTENING? FIX THIS GLITCH!
IT HAS BEEN 2 YEARS NOW.

ReCharge does exactly what we need it to do and the customer service reps are super responsive and professional.

This app is not user-friendly at all. You have to click a lot of buttons to get what you want. And I agree that many of their customer service don't understand their product at all. They simply provide links and ask you to read their instruciton.

ReCharge is a great app and their support staff like Clay always jump on any issues or updates I might need along the way. Thanks!

There are some things I'd likely change a bit (finding past invoices is not as straightforward as one would like), but in general I find ReCharge support to be helpful. We appreciate our subscribers, and this makes holding onto them easier.

Very good app and effective customer service ! It runs as it should and their support is very reactive if you have any question

Bekah responded to my question very quickly and went above and beyond to assure me my issue would be resolved. I felt taken care of and continue to have excellent service when I reach out to recharge with any issue. Thank you!

I've been using ReCharge for the past 4 years on 4 different e-shops, and I'm glad I chose to partner up with them. Not always ideal, the progress they made over the years is good and their customer service 5*. Now I only wish they make the new Shopify Checkout integration available for their 'old' customers soon.

Helpful customer service. They went above and beyond to find a solution to my use case! I use them for both pre-paid and recurring subscriptions.

We had a few issues to work out in the beginning but customer support has been amazing throughout the process. We have to give a 5 star shout out to Tyler at Recharge, he has been so helpful and we wouldn't be where we are today without him!