리뷰 (1,947)

전체 평점
4.6
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  • 평점의 86%가 별 5개입니다
  • 평점의 6%가 별 4개입니다
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2022년 8월 2일

We're not in love with the ReCharge app. It's a bit non-intuitive and wonky for customers to easily make changes. Seems most can not figure out how to log in to their accounts. I WILL say that we've recently had an issue that we have been dealing with ReCharge Customer Support, and they have been fabulous. Specifically Zachary and Hector. Prompt, efficient, and effective has been their ...

gfJules
미국
앱 사용 기간 대략 5년
2024년 1월 25일에 편집됨

App has a ton of issues with almost zero support or "above and beyond" support (only support is "we cant help but here is a list of developers you can pay OR the immediate defensive response of "this isnt our fault")

Unilateral changes made that we, as a client, are then forced to edit code to comply or pay developers to keep up. The backend dashboard has been updated looks wise but still lacks ...

The Everset
미국
앱 사용 기간 거의 5년
2021년 10월 22일

Some of the history information is misleading for agents to follow. One of our agents is unable to retry charges or refund customers and an investigation is ongoing with developers

Harringtons Pet Food
영국
앱 사용 기간 거의 5년
2021년 2월 26일

After a lot of back and forth, we finally have the app running and it seems to be working pretty well. My biggest complaint is support is EXTREMELY slow to respond at times, which can be frustrating in ecommerce. All my questions and issues were handled and handled correctly, just wish there was a little more ease of access to support, vie chat or anything.

Mr. Moxey's
미국
앱 사용 기간 4년 초과
2023년 9월 12일에 편집됨

Thank you to Matt J who was able to help us same day! Gives us lots of peace of mind knowing we can reach out and right away hear back. Thank you!

ketolibriyum
캐나다
앱 사용 기간 4년 초과
2021년 9월 24일에 편집됨

They switched me over to a paid account without me asking for it. Now they no longer have a free account. 1% + .10 so now my credit card charge rate is extra high once you add this onto what credit cards/paypal is charging. Thank you for working with me and removing charges that were not mine.

Jumpy Monkey® Coffee
미국
앱 사용 기간 대략 4년
2020년 12월 1일에 편집됨

For over 5 weeks now I go back and forth with many many emails being sent to implement Recharge with my custom bought theme. The support was kind of fast 1-2 days reply time - but the answers weren't always helping 100%. Especially with requesting customization of any kind to make this app work like I wished - but I understand that policy. They were really helpful in providing articles to their ...

PresetLion
독일
앱 사용 기간 대략 4년
2022년 1월 7일

I wish I could get fixes to dev issues. I still have to request from CS to get orders manually processed, I used to have permission but it changed somehow and now I don't. I asked to get permission and was not able to because it is under an email my team doesn't have access to. ReCharge could not edit permission for me.

Vena CBD
미국
앱 사용 기간 3년 초과
2022년 8월 22일에 편집됨

There is a lot of room for improvement. It gets the job done but how much they charge in fees should be much better. Surprisingly this is the top app in this category. As they have grown over the years, their support has not kept up with quality. Lot of back and forth before the issue is looked at or taken seriously. More apps are being developed in this category and hopefully, a more competitive ...

Kekao
캐나다
앱 사용 기간 3년 초과
2021년 3월 19일

It seems like a great app and we would have loved to stick with it, but it appears that unless you pay the extra $99 for the enhanced support option they'll only provide limited responses which are often delayed. Our questions have been simple - around setting up separate shipping options for subscription members only (which you can't do directly within the app). However, our ReCharge dashboard ...

Big Hair + Beauty
영국
앱 사용 기간 대략 3년