Omtaler (1 763)

Samlet vurdering
4,5
Antall per vurderingsnivå
  • 86 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 6 % av vurderingene er 1 stjerner
6. april 2022

I had a really good experience with this app. Support is always extremely responsive and helpful. Like it a lot more than what else is available.

SUBI
Canada
2 måneder bruker appen
2. august 2022

We're not in love with the ReCharge app. It's a bit non-intuitive and wonky for customers to easily make changes. Seems most can not figure out how to log in to their accounts. I WILL say that we've recently had an issue that we have been dealing with ReCharge Customer Support, and they have been fabulous. Specifically Zachary and Hector. Prompt, efficient, and effective has been their troubleshooting. They're exemplary.

gfJules
USA
Rundt 5 år bruker appen
12. mai 2022

I love this app, everything was simple to install and I love how it looks on the store. Customer service is top notch as well- highly recommend!

Gift The Gospel
USA
2 måneder bruker appen
Redigert 6. august 2021

Great experience so far, Evangeline on the ReCharge Support team was extremely helpful! We had a non-standard issue, and she truly went above and beyond to make the app work for our business

Joe 2.0 Coffee
USA
2 måneder bruker appen
Redigert 4. juni 2021

I really enjoy using recharge, I hope they can do more to improve customisation of customer portals, otherwise a good service!

Winepost
Storbritannia
Nesten 4 år bruker appen
2. mars 2022

Worst customer support and it's like their job is to make people want to stop using ReCharge. Jon B said he would help and that he cared about my issue but he did nothing to resolve it. It's been 3 days. I'm paying thousands of dollars a year to ReCharge and no one from their team is helping. Customers update their credit cards but ReCharge doesn't update it on their end to use the new credit card. Disappointed. I hope you tell Jon B to improve his customer service

sirwaggingtons
Canada
Nesten 4 år bruker appen
19. oktober 2021

We just launched Recharge on our store and it was not easy because of our ERP system. We had to tweak the migration plan due to this but Vinse Ridecour has helped us so much and the launch was successful. He was very responsive, knowledgeable, and we're very happy he was our launch engineer! He responded to our emails no matter what time of the day, even on his vacation. Thank you so much! It was the best support experience!

49th Parallel Coffee Roasters
Canada
2 måneder bruker appen
10. januar 2022

The Recharge team has proven very useful when running through the features and implementation of the app on our website. Support gets back to us quickly and so far everything has been working without problems. Very satisfied.

GunSkins
USA
2 måneder bruker appen
Redigert 20. juli 2022

Great customer Service from Gabriel. Gave straightforward, easy to read, clear instructions to the issue I was having. Little to no back and forth with a quick response time.

Perfect Face Aesthetic Medicine
USA
Nesten 4 år bruker appen
Redigert 12. august 2022

I regret the day I installed this app. It has been nothing but a pain in my, and my customers arse since the day it began. Customer support take ages to respond, and usually I have to quick fix a problem because I can't live with my business running on half performance, then customer service don't understand why I am having issues. Now the issues are once a week and I have filled out the contact form more times than I can count. Strongly suggest you go elsewhere. Not worth losing the amount of customers I have lost because of these lot. Update: a year later I am still standing by my review. I have just been informed by Recharge that I have been charged for a change in plan which i didn't authorise or choose. I have been told that I can revert to the standard plan but wont get a refund. I get 5-7 word responses from a different person in their 'customer care' team every 24 hours. There is no phone number, there is no result. A bunch of crooks! And once again, I am disappointed in myself for letting them have my business for so long.

Cherries & Carrot Tops
Storbritannia
Nesten 4 år bruker appen