Omtaler (1 955)

Samlet vurdering
4,6
Antall per vurderingsnivå
  • 86 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 6 % av vurderingene er 1 stjerner
Redigert 29. juni 2023

Dommage !

L'augmentation de prix annoncée rend l'application vraisemblablement caduque pour beaucoup de petits stores Shopify qui ne font que professer quelques subscriptions parmi les commandes.

Pourtant, le support client avait toujours été rapide et très efficace quand nous en avions eu besoin -- il y a plus de deux ans. Les scénarios de recharge sont d'une grande utilité et l'application est globalement assez simple à utiliser.

Raz★War
Belgia
Over 3 år bruker appen
21. april 2022

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

The Coffee Company
Australia
Over 3 år bruker appen
29. mars 2023

Been using Recharge on plenty of projects and have not been dissappointed yet! Great support from Malik

SEX BRAND
Storbritannia
Rundt 2 måneder bruker appen
Redigert 23. juni 2021

Recharge has been a nightmare for us from day 1. Their customer support has been non-existent, they refuse to help if you have other apps installed and blame everything that doesn't work on other apps - even though we paid a premium for 'priority' support. They don't support currency conversions, so discounts actually ADDED the value of the discount to the price. When we had complaints from our customers on how confusing the customer portal was, they charged $300/month to customize it, and you still have to pay a developer 1000s on top of that. After more than 2 years, we finally found another solution that works for us and we have never been so happy to get rid of an app than Recharge. Good Riddance.

Nutracelle
Canada
Over 3 år bruker appen
11. mai 2023

(We were on this platform more than 2 years) Recharge is a nice platform with a potential. The problem is that this solution make a lot of mistakes in case of creating orders with correct information. Constantly swaping SKUs, porduct names. Customer Dashboard is really hard to setup and keep it in design you want. Also if you want any changes like product swap or price change. The only option is to change it in the customer export, send it to hem, wait 5 days and hope it is correctly made (which wasnt in most cases). If the cost would be 1/10, i would be okay with that, but not in this case.

Mana™ | Slovensko
Tsjekkia
Over 4 år bruker appen
Recharge svarte 16. mai 2023

Thank you for taking the time to provide us with your feedback on our product. Your insight has been passed along to the appropriate teams for future consideration in how we can continue to improve.
- Ty | VP of Services

26. april 2021

Almost ready to go live with ReCharge Subscriptions, the app is easy to use and looks professional. We've had a couple of small conflicts with our theme that the ReCharge team are resolving for us as we speak. The customer support from both Alona and Jamison has been nothing short of fantastic, I would highly recommend ReCharge to anyone looking to add recurring payments to their Shopify store. 5/5. George, Protein Package (proteinpackage.co.uk)

Protein Package
Storbritannia
Rundt 2 måneder bruker appen
22. desember 2023

Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us!

You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!

Eight Ounce Coffee
Canada
Over 3 år bruker appen
Recharge svarte 2. januar 2024

I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.

- Ty Bailey | VP of Services

13. april 2022

Recharge has been a great addition to my business and their customer support team has been very helpful in getting me started, especially Juan C. Thank you and I highly recommend this service.

Sonny's Wellness
USA
Rundt 2 måneder bruker appen
18. desember 2021

This app is relatively easy to setup and manage, and works quite well. However, there are couple things that would need to be addressed: 1) the Recharge app creates a duplicate of the original product, which leads to unnecessary the clutter in the Products list, and 2) once you add the product to Recharge's product or ruleset list, the name (title) of product will not be updated there, if you change it - you'll have to remove then re-add same product for updated name to show up on Recharge mode, which is cumbersome. It would be nice to have name updatable along with other parameters, or have an ability to edit it within Recharge's own product or ruleset lists.

Mama Bar
USA
Over 3 år bruker appen
22. januar 2024

Customer support has been great and answered any questions I've had very promptly.

Botanica Health
Storbritannia
Rundt 2 måneder bruker appen
Recharge svarte 29. januar 2024

Thank you for the five star review! We appreciate it.

- Ty Bailey | VP of Services