Omtaler (1 900)

Samlet vurdering
4,6
Antall per vurderingsnivå
  • 86 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 6 % av vurderingene er 1 stjerner
18. desember 2023

Matt A. helped me trouble shoot some issues and he was super attentive, patient and helpful. Recharge is lucky to have him!

Mylk Labs
USA
Over 2 år bruker appen
Recharge svarte 26. desember 2023

We appreciate you taking the time to leave a shout out for Matt! Glad to hear you've had a positive experience.

- Ty Bailey | VP of Services

2. mai 2024

Really easy to use and integrate tool.
Vincent from the support team was a key piece to make webhooks work.

Birchbox
USA
7 dager bruker appen
Recharge svarte 20. mai 2024

We appreciate your review and the shout out to Vinse!

- Ty Bailey | VP of Services

21. februar 2024

Their support team is great to deal with. Very straightforward and cool.

BulkSupplements.com
USA
Over 4 år bruker appen
Recharge svarte 26. februar 2024

We appreciate the five star review!

- Ty Bailey | VP of Services

8. desember 2023

I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by Black Friday after reaching out in July to get started.

The lack of support is truly not worth the things they promise. In terms of pricing, I believe we were going to be paying $2000 per month for Recharge, and we are a small business with under 100K in sales per month at the moment. All that said, after several months of back and forth and no result, we decided to cancel our contract and move to another company that can achieve all that Recharge promised in two weeks' time and for a couple hundred dollars per month.

The more I mention my negative experience with Recharge, the more I hear of others who have had similar experiences and frustrations. Recharge simply can't handle the number of clients they are taking on, and outside of our WONDERFUL sales rep, Sam, they don't seem to care much. There are better options out there (but NOT SKIO)!!

Pure Spectrum CBD
USA
3 måneder bruker appen
Recharge svarte 12. desember 2023

We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements in processes.

- Ty Bailey | VP of Services

26. februar 2024

Roberto was a great help and resolved my issues quickly!

Oats Overnight
USA
Rundt 8 år bruker appen
Recharge svarte 4. mars 2024

Thank you for taking the time to leave a review and a shout out to Roberto!

- Ty Bailey | VP of Services

21. november 2023

Advisors are always a help and it's greatly appreciated. Brian N. helped to clarify an issue and addressed it expeditiously. Thanks!

SugarMuses® MidnightMuses™
USA
Over 5 år bruker appen
Recharge svarte 28. november 2023

Thank you so much for the review - and the shout out to Brian!

- Ty Bailey | VP of Services

16. februar 2024

Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.

Sock Bro
Canada
Over 2 år bruker appen
Recharge svarte 19. februar 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new

15. desember 2023

Gordon is an immense support to our team. His responsiveness and ability to solve problems have made a huge difference! Such a great partner to our DTC team.

philosophy®
USA
11 måneder bruker appen
Recharge svarte 19. desember 2023

We are glad to hear about your positive experience working with Gordon! Thank you for the review.

- Ty Bailey | VP of Services

Redigert 14. februar 2024

They gave me my refund of surprising new charges after 7 days back and forth with Shopify support and them.

NETER NATURALS
USA
Over 1 år bruker appen
14. mars 2024

Great app, easy to use and the support is super helpful!

SwiftNetllc
USA
Over 1 år bruker appen
Recharge svarte 21. mars 2024

We're glad to hear about your positive experience!

- Ty Bailey | VP of Services