Omtaler (1 970)

Samlet vurdering
4,6
Antall per vurderingsnivå
  • 86 % av vurderingene er 5 stjerner
  • 6 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 6 % av vurderingene er 1 stjerner
27. november 2024

Super quick with replies and efficient.

Josh Wood Colour
Storbritannia
Over 3 år bruker appen
Recharge svarte 17. desember 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

28. november 2024

very helpful with tutorials so I can then help customers on my own

Santa Barbara Nutrients
USA
Rundt 3 år bruker appen
Recharge svarte 17. desember 2024

Thank you for your review!

- Ty Bailey | VP of Services

16. desember 2024

support is very smart and responsive. Helping me resolve my issue quickly. Also the product has never broke on me.

Cat Butler
USA
Over 1 år bruker appen
Recharge svarte 30. desember 2024

Thank you for taking the time to leave a five star review!

- Ty Bailey | VP of Services

Redigert 30. desember 2024

UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.

ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan.

Crisper
Canada
Nesten 3 år bruker appen
Recharge svarte 30. desember 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.

- Ty Bailey | VP of Services

19. november 2024

We've used Recharge for a few years, without a doubt they are the best Shopify subscription app. The product is frequently updated, and the support provided is quick, efficient, and genuinely helpful.

We recently merged two instances of Recharge together, and the support from the Migration Team was second to none - big shoutout to Alex M for all his (very patient) help.

Rare Tea USA
Storbritannia
Over 3 år bruker appen
Recharge svarte 25. november 2024

Thank you for sharing your experience!

- Ty Bailey | VP of Services

13. november 2024

Our recent experience with Nick from e-shop Genius was nothing short of a rescue mission. When a sudden change in Shopify's checkout policy left our team scrambling, Nick stepped in and turned things around. He seamlessly coordinated with our team and Recharge, diagnosing the issue with expertise and precision. What stood out was his proactive communication. Thanks to Nick's swift action, our website is back to running smoothly. We're thoroughly impressed with the efficiency and excellence of his service. We’ll undoubtedly be turning to him again—our heartfelt thanks to Nick and the e-shop Genius team!

Bendigo Magazine
Australia
Over 4 år bruker appen
Recharge svarte 25. november 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

8. november 2024

EXCELLENT APP! I've been using it for years. It's perfect for dealing with B2C subscriptions. Our nutrition bar customers love it! Noura Salman, CPA of SuperFreshies.com and @NouraKnowsBest on IG.

SuperFreshies™
USA
Over 5 år bruker appen
Recharge svarte 25. november 2024

Thank you for your review!

- Ty Bailey | VP of Services

Redigert 27. januar 2025

Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in. Sydney did a great job on the call and I'm very happy.

Artisans of Barossa
Australia
Nesten 2 år bruker appen
Recharge svarte 17. desember 2024

We appreciate your feedback and review!

- Ty Bailey | VP of Services

9. januar 2025

The most poor customer service ever, never helpful. They have never been able to help on that chat

Kisstheearth
New Zealand
8 måneder bruker appen
22. november 2024

Live chat with a member of the Recharge team helped resolve a customer issue quickly with Shop pay and subscriptions.

The Locked Library
Storbritannia
Over 2 år bruker appen
Recharge svarte 25. november 2024

We appreciate the review!

- Ty Bailey | VP of Services