Omtaler (1 970)
Raffiner
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Etter vurdering
Super quick with replies and efficient.
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
very helpful with tutorials so I can then help customers on my own
Thank you for your review!
- Ty Bailey | VP of Services
support is very smart and responsive. Helping me resolve my issue quickly. Also the product has never broke on me.
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services
UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.
ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan.
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.
- Ty Bailey | VP of Services
We've used Recharge for a few years, without a doubt they are the best Shopify subscription app. The product is frequently updated, and the support provided is quick, efficient, and genuinely helpful.
We recently merged two instances of Recharge together, and the support from the Migration Team was second to none - big shoutout to Alex M for all his (very patient) help.
Thank you for sharing your experience!
- Ty Bailey | VP of Services
Our recent experience with Nick from e-shop Genius was nothing short of a rescue mission. When a sudden change in Shopify's checkout policy left our team scrambling, Nick stepped in and turned things around. He seamlessly coordinated with our team and Recharge, diagnosing the issue with expertise and precision. What stood out was his proactive communication. Thanks to Nick's swift action, our website is back to running smoothly. We're thoroughly impressed with the efficiency and excellence of his service. We’ll undoubtedly be turning to him again—our heartfelt thanks to Nick and the e-shop Genius team!
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
EXCELLENT APP! I've been using it for years. It's perfect for dealing with B2C subscriptions. Our nutrition bar customers love it! Noura Salman, CPA of SuperFreshies.com and @NouraKnowsBest on IG.
Thank you for your review!
- Ty Bailey | VP of Services
Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in. Sydney did a great job on the call and I'm very happy.
We appreciate your feedback and review!
- Ty Bailey | VP of Services
The most poor customer service ever, never helpful. They have never been able to help on that chat
Live chat with a member of the Recharge team helped resolve a customer issue quickly with Shop pay and subscriptions.
We appreciate the review!
- Ty Bailey | VP of Services