Recenzje (1 763)

Ogólna ocena
4,5
Liczba recenzji z daną oceną
  • 86% ocen to oceny z 5 gwiazdkami
  • 6% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 6% ocen to oceny z 1 gwiazdkami
Edytowano 15 luty 2024

Moved from Skio and it took alot longer than I expected. Jairus was good and nice but left our site with a laggy add to cart and our subsription portal is now not working for our customers so I have had to manually do it for the past week. Would have been much easier staying with skio

Matcha Made
Stany Zjednoczone
Około rok korzystania z aplikacji
Recharge odpowiedział(a) 12 luty 2024

We appreciate the five star review and the shout out to Jairus!

- Ty Bailey | VP of Services

28 marzec 2024

The customer service team is very helpful!

Mario Badescu
Stany Zjednoczone
Ponad rok korzystania z aplikacji
Recharge odpowiedział(a) 8 kwiecień 2024

We appreciate the shout out to our support team!

Ty Bailey | VP of Services

29 styczeń 2024

The app works well but more than anything we really appreciated the help from support on customising according to our needs. Nick from the e-shop Genius was quick and helpful, and understood our needs immediately.

Dr. David Jack
Wielka Brytania
Ponad rok korzystania z aplikacji
Recharge odpowiedział(a) 5 luty 2024

We appreciate you taking the time to drop a review!

- Ty Bailey | VP of Services

14 marzec 2024

Great help from Miley, great Customer Success !

Bleen
Francja
Około 2 lata korzystania z aplikacji
Recharge odpowiedział(a) 21 marzec 2024

Thank you for taking the time to leave a review and a shout out for Miley!

- Ty Bailey | VP of Services

20 marzec 2024

very helpful customer service!

Parentgiving
Stany Zjednoczone
Ponad rok korzystania z aplikacji
Recharge odpowiedział(a) 25 marzec 2024

We appreciate the review!

- Ty Bailey | VP of Services

8 luty 2024

Roberto was very patient with my problem and helped me out immediately. Thank you!

animailadventures
Stany Zjednoczone
Prawie 2 lata korzystania z aplikacji
Recharge odpowiedział(a) 12 luty 2024

We appreciate you leaving us a review!

- Ty Bailey | VP of Services

8 styczeń 2024

Recharge Pro is a phenomenal app. We've used this integration for years and it has worked wonders for our website and managing our subscriptions. We recently need assistance in customizing some of our subscriptions for our 2024 initiatives and we had the pleasure of work with Bryan from their team who worked with us for several hours to get our entire back end set up and fully functional. Everything from the integration, the service, to the staff is 5-star!! Highly recommend using recharge and their services for your business.

Kibo Foods
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Recharge odpowiedział(a) 16 styczeń 2024

Thank you so much for taking the time to leave a five star review!

- Ty Bailey | VP of Services

16 luty 2024

Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.

Sock Bro
Kanada
Ponad 2 lata korzystania z aplikacji
Recharge odpowiedział(a) 19 luty 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new

19 luty 2024

Increased price with no warning! £79.60 a month.

Absolute con! I think they are hoping most businesses won't notice or bother chasing refund.can only close account by requesting them to do it!

Stay away!

Nurtured By Nature
Wielka Brytania
Ponad rok korzystania z aplikacji
Recharge odpowiedział(a) 26 luty 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

27 styczeń 2024

I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service :
- the app has not been robust (customers not going through the right checkout)
- Support let me down on my bug for over a week with massive impact on my business
- They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite)
I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn.
Really NOT HAPPY and thinking seriously about an exit.

Raconte Moi un Chocolat
Francja
Około 4 lata korzystania z aplikacji
Recharge odpowiedział(a) 29 styczeń 2024

We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements within Recharge.

- Ty Bailey | VP of Services