Recharge Subscriptions

We had a bunch of subscriptions that needed to have their subscription product updated due to an accidental deletion of the original product. I reached out to ReCharge support and they responded SAME day. Even more impressive is that this experience is pretty much the norm with ReCharge -- they've ALWAYS been hyper responsive and their responses are always detailed and specific, leading directly to a solution. Wonderful support. :-)

Horrible customer service, and horrible product. Crashed multiple times a week, and clients were then unable to check out. Multiple day wait times to hear from back from customer service. This has happened to my website now 6 times, and they have failed to provide any help or reasoning behind it. Would not recommend this product to anymore.

Excellent app for those who want to offer recurring orders subscription. The team at Recharge is top notch, and their support team will provide you with an amazing assistance! Try it is adopting it ;)

We have been using ReCharge for subscription order for about 6 months. We are also using Klaviyo for email marketing and newsletters. So naturally we wanted to enable the ReCharge + Klaviyo integration. We ran into an issue with setting the integration setup. Fortunately, we had a great customer support rep (John) who communicated with us as their developers worked out the issue. I received a personal reminder from him only a couple of days later letting me know the issue was sorted out. I followed the setup process again as instructed and now we are rocking! A big thank you to the ReCharge team, customer support + developers! You all are doing a great job.

The Recharge APP works well - it is seamless and integrates nicely with Shopify. The support team are amazing and in particular Dalia F who was prompt and solved a customer billing issue quickly and promptly and professionally.

The support team alone is worth the 5 stars. They've gotten back to me at least within 24 hours of every single request I've made - and I've made a ton. They've debugged my store, answered stupid questions, and have been incredibly accommodative. The app itself works pretty well too. One thing to be aware of is that the subscriptions aren't currently working for digital products, but there are workarounds. Also, I'm sure the ReCharge team is working on getting this feature out, so don't let that dissuade you. Overall, highly recommend it.

Mary was right on top of this interaction, smashed it. The problem not quite solved but great to know you are aware of it and its work in progress. Thank you.

This app needs no introduction as it's become an industry standard with Shopify and enabling subscription/recurring revenue e-commerce businesses. So you'd think they would rest on their laurels when it comes to customer service, right?? WRONG -- ABSOLUTELY AMAZING SUPPORT. Add to this the fact they are constantly rolling out new features and functionality. Best app experience. Hands down. - the team over at NateGrooming.com

Terrible customer service and support. Zero support for launch. Advised a 30min migration - it took 72 hours. Use another subcription app.

Only issue for me is my store offers pickup and shipping and the app defaults to lowest shipping cost after the first order is made. So, if they order shipping on there first order the subsequent orders will default to pickup because its free. I have talked with tech support and the only work around is to manually add the shipping rate which is static. It's more work then it needs to be for an automated system.