Recenzje (1 767)
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Thank you Malik!
Thank you for taking the time to leave five stars and a shout out for Malik!
- Ty Bailey | VP of Services
I have been using Recharge since 2019. Since Shopify theme 2.0, very poor service :
- the app has not been robust (customers not going through the right checkout)
- Support let me down on my bug for over a week with massive impact on my business
- They made me move to shopify checkout and on the way increased by 99$/month my subscription (with no extra service quite poor support on the opposite)
I'm feel being abused as my customers are subscribed and they know that moving elsewhere would imply to ask customers for their bank details again => churn.
Really NOT HAPPY and thinking seriously about an exit.
We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements within Recharge.
- Ty Bailey | VP of Services
We had the best support throughout the setup and migration process, thanks to Jairus. He provided excellent advice and valuable insights, ensuring a smooth transition for our business. Highly recommend his expertise!
We appreciate you leaving a five star review!
- Ty Bailey | VP of Services
They gave me my refund of surprising new charges after 7 days back and forth with Shopify support and them.
Miley was super helpful and was able to quickly fix something I was struggling with!
Thank you for the review and the shout out to Christian!
- Ty Bailey | VP of Services
Excellent customer support, huge thanks to Christian that has done an amazing work!
Thank you for the review and the shout out to Christian!
- Ty Bailey | VP of Services
Big slog to suddenly charge customers $100 a month. Nor recommended
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
My issue was resolved quickly and efficiently!
We are very grateful for your five star review!
- Ty Bailey | VP of Services
Really really appreciate immediate and detailed feedback from Vuk! It helped me a lot!
Thank you so much for the review and the shout out to Vuk!
- Ty Bailey | VP of Services
Their team helped me with a number of complications when we migrated, even though we were working outside regular business hours.
I'm glad to hear about your positive experience with Recharge!
- Ty Bailey | VP of Services