Recenzje (1 905)

Ogólna ocena
4,6
Liczba recenzji z daną oceną
  • 86% ocen to oceny z 5 gwiazdkami
  • 6% ocen to oceny z 4 gwiazdkami
  • 1% ocen to oceny z 3 gwiazdkami
  • 1% ocen to oceny z 2 gwiazdkami
  • 6% ocen to oceny z 1 gwiazdkami
3 maj 2024

Convenient way to manage subscriptions for customers and increase business opportunities. Customer support has also been great so far!

Maud's Coffee & Tea
Stany Zjednoczone
Prawie 4 lata korzystania z aplikacji
Recharge odpowiedział(a) 13 maj 2024

We appreciate the review!

- Ty Bailey | VP of Services

7 maj 2024

Recharge Support is very good!

kmc australia
Australia
Prawie 3 lata korzystania z aplikacji
Recharge odpowiedział(a) 20 maj 2024

We appreciate your review!

- Ty Bailey | VP of Services

7 maj 2024

The communication and customer service experience were extremely disappointing. I received only one email notifying me of a steep price increase to $99 per month. When I contacted Customer Service about being overcharged, they showed little concern for my dissatisfaction, even though the initial notification email had ended up in my spam folder. It's surprising that Recharge wasn't more proactive in communicating such significant pricing changes. A banner pop-up or multiple communication channels would have been more effective in ensuring customers were aware of the new pricing. Overall, a disappointing experience.

One More Brew Coffee Company
Stany Zjednoczone
Ponad 2 lata korzystania z aplikacji
Recharge odpowiedział(a) 13 maj 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

1 maj 2024

Everything about Recharge is a class act. I used them while my business was active, and had a great experience setting up subscriptions and collecting recurring revenue from customers. Very simple and easy to use. I did end up having to close my account and worked with Bryan Nguyen who was a HUGE help and support with getting some charges reversed. It's very rare in the SaaS world to get refunded for anything, and Recharge made me feel like a valued customer by taking care of that for me. All in all, great app, great support. I'll be back if I ever open a product-based business again!

Lagom Body Co.
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Recharge odpowiedział(a) 13 maj 2024

We are very happy to hear about your positive experience. Thank you for the review - and the amazing shout out to Bryan!

- Ty Bailey | VP of Services

8 maj 2024

The Recharge services my shopify store uses are ONLY automated services, and for years they only charged ~$40/month. In 2024 they have bumped it up almost $100 MORE a month for same AUTOMATED services. Holding their customers hostage as migrating to another program would be timely and annoyingly difficult.

Skinny Joe Co.
Stany Zjednoczone
Prawie 2 lata korzystania z aplikacji
Recharge odpowiedział(a) 13 maj 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

26 kwiecień 2024

Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."

Hermanos Colombian Coffee Roasters
Wielka Brytania
Prawie 4 lata korzystania z aplikacji
Recharge odpowiedział(a) 13 maj 2024

We appreciate you taking the time to leave a review about your experience!

- Ty Bailey | VP of Services

10 lipiec 2024

Recharge's customer service team is unrivaled. No matter how small you are as a business, they make you feel like you're their only customer.

Earth Labora
Stany Zjednoczone
Około godziny korzystania z aplikacji
Recharge odpowiedział(a) 15 lipiec 2024

We appreciate the shout-out to our hardworking support team!

- Ty Bailey | VP of Services

25 kwiecień 2024

A+ Support

NeatClean
Wielka Brytania
Około 3 lata korzystania z aplikacji
3 maj 2024

Great support team, the app is best in class for shopify and the account managers are really helpful with helping you configure, scale and optimise your subscription plans

Wines Direct
Irlandia
Ponad rok korzystania z aplikacji
Recharge odpowiedział(a) 20 maj 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

26 kwiecień 2024

Massively increased their prices! I am only a small coffee roastery. Went from paying about $2 a month based on how much I was selling to over $100 per month!

I was given some warning to be fair, but it takes a while to update your web site.

Plenty of other subscription services that don't charge the little guys anywhere near this (most are free to a point), so will be switching over ASAP!

Nelson Coffee
Wielka Brytania
Ponad 2 lata korzystania z aplikacji
Recharge odpowiedział(a) 13 maj 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services