Recenzje (1 968)

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4,6
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14 listopad 2024

I was fed up today trying to learn how to manage our new Shopify store to teach our customers how to manage it. After hours on chats with other APPs I finally made it to Recharge to help with subscriptions. Irving O was so helpful and quick to help. I was frustrated and did not know how to change a setting and he did it for me and fixed my problems in less than 10 minutes. Thank you for the wonderful customer experience.

Terry Wahls, MD
Stany Zjednoczone
29 dni korzystania z aplikacji
Recharge odpowiedział(a) 25 listopad 2024

Thank you for taking the time to leave your review!

- Ty Bailey | VP of Services

16 październik 2024

We have worked with Nick from the e-shop Genius time and time again, and every single time he gave us excellent support, answered and delivered so quickly, and really thinks along with our requests. Overall, we really recommend and want to give a huge shoutout to Nick!

Lait de Soja
Holandia
Ponad 2 lata korzystania z aplikacji
Recharge odpowiedział(a) 21 październik 2024

We appreciate you leaving a review!

- Ty Bailey | VP of Services

1 listopad 2024

We've had Recharge for about a year now. It was a bit of a bumpy start, but it app works so well, and really adds value and convenience for our customers - and saves a ton of time for our customer service team so they're not constantly fixing glitches. The support team is very responsive and helpful as well. We're loving it. Thanks!

BioStarUS
Stany Zjednoczone
Około rok korzystania z aplikacji
Recharge odpowiedział(a) 25 listopad 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

5 grudzień 2024

We are really happy with REcharge and today i need to chat with support and Matt was amazing helpful

Caboo
Stany Zjednoczone
Prawie 3 lata korzystania z aplikacji
Recharge odpowiedział(a) 17 grudzień 2024

We're so glad to hear that you had a positive experience with our support team!

- Ty Bailey | VP of Services

19 listopad 2024

Recharge app meets our requirements in terms of the subscription model. We had a smooth implementation with the Recharge team, and all our technical concerns were addressed with the help of Vinse Ridenour, our dedicated Implementation Engineer, and Braxen McConnell, our Account Executive.

Recharge is highly recommended as one of the Ecom tech stacks, especially since it’s fully integrated with other third-party Shopify apps like Gorgias and Klaviyo.

Brotege Inc.
Stany Zjednoczone
Około 2 miesiące korzystania z aplikacji
Recharge odpowiedział(a) 25 listopad 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

Edytowano 25 styczeń 2025

I got Recharge primarily for the RechargeSMS capabilities and it has been an atrocious user experience both as a customer and for my customers. The RechargeSMS does not work.

There is nothing on the onboarding process about needing to be on Twilo before setting up workflows. And you have to fill out a spreadsheet instead of inputing your information into a website to do so.

My customers were automatically enrolled even though they did not sign up for SMS, and then are bombarded with emails about not being able to receive texts creating a confusing user experience. And to top it all of the email branding doesn't work within Recharge SMS.

Stay away from this until they get the app sorted out. They do not have a good process or flow and seem to be building the plane as they fly. Not worth the $500 a month at all.

ENML
Stany Zjednoczone
4 miesiące korzystania z aplikacji
Recharge odpowiedział(a) 17 grudzień 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

24 wrzesień 2024

This is specifically about support, not much experience with the workings of the app itself yet.

I was having trouble reading and comprehending all the information on the upcoming Shopify Checkout Integration. Got on support and Ola was totally professional and courteous in walking me through my questions bit, by bit, by bit. Some she reasonably couldn't address. Greatly appreciate them.

DateBox Club
Stany Zjednoczone
Prawie 7 lat korzystania z aplikacji
Recharge odpowiedział(a) 30 wrzesień 2024

Thank you for taking the time to leave a review - and for the shout out to Ola!

- Ty Bailey | VP of Services

5 grudzień 2024

Great customer service for technical troubleshooting! Jaden was very helpful, thank you!

Moonstone Nutrition Inc
Stany Zjednoczone
Ponad 3 lata korzystania z aplikacji
Recharge odpowiedział(a) 17 grudzień 2024

Thank you for taking the time to leave a five star review - and for the shout out to Jaden!

- Ty Bailey | VP of Services

4 listopad 2024

Amazing application that increased our sales significantly. Their customer service is great

Calecim Professional
Singapur
Ponad 2 lata korzystania z aplikacji
Recharge odpowiedział(a) 25 listopad 2024

Thank you for your five star review!

- Ty Bailey | VP of Services

29 grudzień 2024

Nick with customer support did a great job!

Pams Touch
Stany Zjednoczone
Ponad 4 lata korzystania z aplikacji
Recharge odpowiedział(a) 30 grudzień 2024

Thank you for the shout out to Nick & the five star review!

- Ty Bailey | VP of Services