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Working with Recharge has been great. Straightforward and easy to pick-up, everyone we have worked with has been extremely helpful in getting us on our feet and running.
Thank you for your five star review!
- Ty Bailey | VP of Services
Customer support is extremely difficult and does not provide a valid solution or answer any follow-up questions regarding the issues we are facing. While the supports response time is good the issue is with the content as the issue is not resolved and is affecting the bottom line of the business. The email thread with the support is a mile long and we have still not been able to get a meaningful solution or any feedback of proposed time to resolution. Being a SaaS solution there is no escalation option in a traditional sense to a process business owner that would take our issue seriously.
Thanks for taking the time to share this feedback. I have been in touch with my team regarding your concerns.
- Ty Bailey | VP of Services
Had an issue with css on customization and my Rep Irving O. came through for us and helped us make the changes we needed to.
Thank you for taking the time to leave a review!
Ty Bailey | VP of Services
Ivan did a great job helping me navigate through the problem. Excellent service.
Thank you for the review and the shout out to Ivan!
- Ty Bailey | VP of Services
Matt was very professional and helpful. He stuck with me until the problem was fixed.
We appreciate the review!
Ty Bailey | VP of Services
Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication.
If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.
We appreciate your feedback!
Ty Bailey | VP of Services
Nikola C. from Technical Support was super helpful. Very happy with Recharge.
Thank you for the review - and the shout out to Nikola!
- Ty Bailey | VP of Services
I would highly recommend Recharge to any company looking to move into subscriptions. The product itself is fantastic but the onboarding team are even better. Arlon was incredibly helpful from start to finish.
Thank you so much for the five star review!
- Ty Bailey | VP of Services
Would not use again. Changed their billing cycles without informing customers. (They did say they sent emails but I had not received any).
Last month they had billed me (a month late) for the app after they went paid, but again, I did not know that they were changing their billing. Getting a refund was difficult. Once refunded I removed the app never to be used again.
You'll imagine my surprise when a month later I am billed again for the recharge app, that has been uninstalled for over a month now.
I'd highly recommend a different app just based on this experience.
Edit Update after response:
Based on their reply it is easy to understand that recharge has been a difficult company to work with. My review was not a complaint about the app graduating to a paid app. My review IS however a complaint of their lack of communication, not informing me I was getting moved to this plan in any way whatsoever, improper billing cycles, improper billing, and unwillingness to accept the facts as they have played out.
Please re read my review recharge, I have been working within your customer service parameters, and they have failed.
On the customer service side, the individual I have dealt with this time around has been great, but unfortunately she must be getting bad information, as she was told my requested refund was completed (it wasn't).
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Fantastic Support and Fully Featured for all types of subscription businesses. Their support is top notch and will continue working thru solutions above and beyond what most vendors would do, even for integrations to other platforms.
Thank you for the five star review!
Ty Bailey | VP of Services