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I just want to say a BIG thank you to Matt A and Thomas J at the Recharge Technical Support Team. They helped solve our problems fast and with excellent outcomes.
Thank you for the shout out to Matt & Thomas - and the five star review!
- Ty Bailey | VP of Services
Juan gave excellent customer service and solved our issue very quickly.
We appreciate your review!
- Ty Bailey | VP of Services
Recharge is a huge part of our business and they provide amazing customer support.
Even when their customer support team doesn't have an answer to a question, they will work with you to help you find an answer.
Thank you for your five star review!
- Ty Bailey | VP of Services
I am impressed with the customer service. I needed help and they were on it.
We had been dealing with the unfortunately complicated conversion between Shopify and Recharge. We really didn't want to change anything, but we basically had no choice but to convert. Already the recent price increases makes Recharge inaccessible for small businesses, but it was like we had no choice. Dealing with Recharge support was super confusing, as they were talking to us like we were developers (when that's really not the case and we asked them to explain things in plain English/layman's terms). It sounded like it would be super easy, but in reality, it wasn't.
When we ran into troubles and our website stopped working properly, Recharge luckily referred us to Nick at e-shop Genius. This 5-star review is only for Nick and his work. He helped us fix the website super quickly and got everything back on track seamlessly. He is responsive, expeditious, and friendly. We couldn't have done it without him!
We appreciate you taking the time to leave a review of your experience with Recharge!
- Ty Bailey | VP of Services
Their customer support is always helpful, especially with bulk actions for subscriptions.
We appreciate the shout out to our support team!
- Ty Bailey | VP of Services
Vinse was on hand the whole process to make sure the Recharge integration ran smoothly. Vinse was always ready to hop on call to assist with even the smallest of queries. Technical support is also quite quick at responding.
We appreciate you taking the time to leave your feedback and review!
- Ty Bailey | VP of Services
Great customer service, Matt was very helpful!
Thank you for your review and shout out to Matt!
- Ty Bailey | VP of Services
Juan C. was very helpful with making some edits to my widget. The team at recharge is very responsive and a pleasure to work with.... Also, we love there new Ai Features for retention.
Thank you so much for taking the time to leave a review!
- Ty Bailey | VP of Services
Excellent platform and customer service.