Recharge Subscriptions

Significant issues are left unresolved
We have an integration with Rise.ai and we have flagged many times that there are some significant issues with the way recharge has set it up. We flagged this to Rise as well. They are aware of it and explained that many customers are experiencing the same issue and that recharge can easily make a plan to make the integration work smoother. However, as it turns out they are not prioritising this leaving ourselves and many other merchants to their mercy. What is this issue? We have a subscription business, obviously. Recharge works with one integration only for gift cards, which is rise.ai. When customers receive a gift card and we need to correctly register it, recipients need to give in credit card details in check-out, which to many is a serious issue. I have flagged and flagged this numerous times, I know for a fact other merchants have too and they refuse to do something about it. Not taking any responsibility. It has led to so much manual work and inconvenient workarounds that we have come to a point where we actually can't scale if we keep using recharge. I'm currently looking at other options than recharge, because gifting is a major part of our income and their refusal to remove this UX obstacle is revenue-impacting.

Juan C. stepped in on our support ticket and made himself available immediately. With his help and expertise, a weeks long issue was resolved in a single session. Boom.

It's the level of support you'd expect from a partner (like Recharge) and hope you can get when it's needed most. Thanks 1,000,000, Juan!

I use this app to provide a monthly subscription to my customers. It works very well and any time I have an issue they are quick to help. They are very nice, friendly and most important they are knowledgeable about their product and very quick to help.

The customer support is incredibly reactive and efficient! Also, the app is constantly improving its features to perfectly match the needs of its users, good surprises. Thanks a lot!

Mikey in customer service was fantastic. Much appreciated. The app is great, never have major issues that customer service doesn't help me quickly resolve.

Easy to use and excellent customer service! Our recurring business has continued to grow and grow with this app.

Great features, great support! Serviced by Nikola. Recharge has helped us acquire and retain a ton of regular customers.

Very solid and continuously improving product. Meets our needs and their team is always available and approachable for any issues.

Went to the support with an issue, after a few messages I was able to understand perfectly what I had to do to sort the issue

Jaden specifically has made the experience from transferring Recharge to Shopify checkout an absolute breeze. Jaden was extremely communicative, technically skilled and patient. I feel so lucky to have been assigned Jaden at time of transfer. I seriously couldn't ask for better support.