Recharge Subscriptions

We use Recharge to help manage our subscription system, it works well and we've had some kind folks from their team help us make changes to fit our business's unique needs. That being said, their customer support is quite simply the worst that I have ever seen. If you don't like waiting 70 (seventy) days for assistance with a question, you should look elsewhere. Couple this with the fact that they try to charge customers an additional $300+ per month for an "Enhanced Support" package in order to get more timely support, and the benefits of using Recharge over a competitor are slim to none, especially if you're a small business. Would not recommend unless the company seriously overhauls its customer service.

This app is absolutely horrible. There is so much custom code and it is incredibly slow to load. I get so many errors when trying to set up the product. I am a software engineer and am currently debating building a product that actually works for subscription products on Shopify. If I am having issues, I can only imagine how many a non-technical person would have. I'd go with another app.

the support is fast and great (we had Alicia J to help our issues with system), but the app itself is 3 stars since its not friendly for Asia market use. the time frame is US or CANADA base so we have to always edit customer's order when we process them. also first name and last name flip so it was very confusing for our customers. If in the near future you could create the app more friends for Asia (like Japan), that would be great.

This app is helpful for me to grow my business (though it does have some bugs occasionally)
Support staff is attentive and helpful when I emailed them.
Thumbs up!

Compared to other subscription apps, this one is most completed. Their support is amazing and they fixed the translation issues quite quickly. However, I needed to stop using the app and Shopify platform because the new integration with Shopify checkout doesn’t SEPA direct debit, most important payment method in EU. Very unfortunate after all the effort we put into it, but that’s the lack of functionality from Shopify side and not willing to temporarily accept the ReCharge legacy checkout.

Integration not smooth, support would be wise to dig into why it's not working before assuming it's a third party page builder.

Support was great and was able to answer my questions very quickly and get things working the way they are supposed to!

Customer support is does not meet our expectations... they will only do email... will not get on the phone with you, dance around the issue and rarely fix it. I end up having to add other apps or find work arounds to make my site work properly with the app

This app is really one of the worst apps I've ever used. I started using shopify about a year and a half ago and started using Recharge since May for context. I have tried for the past 5 months to accept the flaws but it is terrible. To put it simply, every month there are errors to which support just replies "there are many reasons for errors", and i have to ask about 2-3 times before the charges are regenerated. I am not sure if they don't understand me but they always go a roundabout way before finally understanding my request. The number of things that cause errors is phenomenal. A customer can be subscribed and charged fine for 2 months, NO changes made on their part or mine, and suddenly the next month there's an error. A customer can purchase from me normally, but then under the subscription apparently there's no shipping zone set up? How is that possible when they purchase from me ALL the time or just was subscribed the month before? If you want a charge regenerated you can't even list the names of the customers. You have to provide them with the email address. Imagine if you have 100 errors, you have to click through the customer's page, copy and paste the email addressed INDIVIDUALLY to support to get it done? No to mention they take forever to reply you? The last straw was I had insufficient inventory listed, which is my fault, and so the charge had to be regenerated. I set it to charge the next day, it did not. I emailed support and they regenerated it for me, but suddenly the next month's charges were ALL errored. SO the problem just carried forward to the next month? and If i manually retry the charge, all the bills turn to $0? Why should one error just lead to another? To multiple others actually. And if you email them about the multiple errors they seem to only respond to one at a time. Example: Email problem A and B, answers A and then bot sends "how would you rate my support?" when i haven't even got B sorted out? Terrible app for 60USD, terrible support. App needs SOO much work. I don't even know why it is launched. It’s very suspicious that all the bad reviews were removed and only shows reviews from 6 Nov onwards. My review is truthful, please be warned.

I was sold and even signed a big expensive contract to migrate to recharge. I migrated all my customers and their has been glitch after glitch and it's a headache every single week. Beware if you are an established business with a lot of subscribers before you migrate to recharge. They are good sales people.
*update for 2023 - After getting through a rocky migration and having custom coding done to the portal, we are in a good place with recharge. I like it. Recharge also gave me a credit to my contract which I appreciate. They do have a lot of nice features like one time add ons and the back end is easy to use and figure out. I have bumped it up to a four because we are in a good place post migration and fixing all the bugs.