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The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process.
We really appreciate your feedback!
- Ty Bailey | VP of Services
Recharge Support are really quick to respond and provide clear, concise assistance.
We are glad to hear you've had a positive experience! Thank you for the review!
- Ty Bailey | VP of Services
Jaden is such a great support! So thankful being supported by him/her! Helped me with multiple issues and guided me through properly. Thanks again Jaden!
Thank you for your review - and for the shout out to Jaden!
- Ty Bailey | VP of Services
Nikola Went above and beyond and he fixed my issue that has been going on for about two months. I have nothing but good things to say about him. I highly recommend him. Thank you so much for your help Nikola!
Thank you for the five star review & shout out to Nikola!
- Ty Bailey | VP of Services
We've used Recharge for a few years, without a doubt they are the best Shopify subscription app. The product is frequently updated, and the support provided is quick, efficient, and genuinely helpful.
We recently merged two instances of Recharge together, and the support from the Migration Team was second to none - big shoutout to Alex M for all his (very patient) help.
Thank you for sharing your experience!
- Ty Bailey | VP of Services
Works great and the support team is always very helpful.
Recharge has been wonderful, thanks to Ola for the quick help!
We appreciate your review!
- Ty Bailey | VP of Services
As always, Recharge support provided a prompt and clear solution to my question, streamlining my workflow and making my tasks so much easier.
Thank you for the shout out to our support team!
- Ty Bailey | VP of Services
Our experiences with Recharge have been positive overall. Their support team is great and offers tips/suggestions that are super helpful. The app functionality is great and very user friendly.
We appreciate you taking the time to leave your feedback!
- Ty Bailey | VP of Services
Malik provided us with excellent customer service. He was professional. knowledgeable and friendly in his communications and followed up with us as he had promised.
Thank you for the review - and the shout out to Malik!
- Ty Bailey | VP of Services