Recharge Subscriptions App

Worked with recharge for years and can't speak highly of the company. Great tools, great support and great platform!

Excellent customer support experience. Yajaira resolved my issue efficiently and effectively.

Zachary is always a great help when I am trying to resolve via detailed problems with Recharge. I appreciate his expertise immensely!

We migrated from Yotpo Subscriptions. Followed the step-by-step instructions. Would rate 5 stars, but had a couple of issues on data migration due to differing templates. The one Yotpo exported that was supposed to be formatted for recharge did not match what the Recharge tool wanted. Tried reformatting to the template located in the step-by-step instructions and that one didn't match either. The one that finally worked was the one located at the link below the upload tool. Ola with Recharge Customer Support was an amazing help and stuck with me till I completed the data migration.

Juan C. was very insightful with my request. He provided a step-by-step video that allowed me to resolve the issue I was experiencing. Not only was the information useful, he was very prompt with his responses to my questions.

Fast and insightful support. Our questions were answered quickly and thoroughly, and I was able to accomplish changing our rewards flow within minutes.

If you’re considering using Recharge, I highly recommend thinking twice.

At first, I was excited to get started. Recharge promised to be the solution for managing subscriptions on Shopify. But what I got was a clunky experience, minimal support, and a lot of wasted time and money.

Let’s start with the so-called "Account Manager" they assign you. Honestly, they were just as clueless as I was. Every time I had a question or needed guidance, I was redirected to a generic help article.
The onboarding support was practically non-existent. I was left to figure out most of the setup and troubleshooting on my own. And again, for what they charge, you’d think they’d actually walk you through the process or at the very least offer solutions that didn’t require hours of guesswork.

When I expressed my frustration and asked to cancel, I was met with a hard no and a boilerplate explanation about policy. No attempt at real resolution, no willingness to acknowledge that the platform was not meeting my needs.

They tried to “make up for it” by offering an audit, as if that would undo the weeks of inefficiency and stress. It felt like a hollow gesture, not an actual solution. At that point, I had to notify my bank to block future charges and uninstall the app myself just to put an end to the mess.

The platform didn’t improve my business, it drained my time and energy. If you’re a growing brand looking for real support, transparency, and results, I would strongly suggest looking elsewhere. Recharge might work for some, but in my experience, it was all promise and no delivery.

Do better.

Juan was great and sorted my problem on a quick call

Recharge has been fantastic in every way thus far! It has been simple and easy to set up. When I've had difficulties, they've been there to help too!

Excellent customer service and technical support - cannot fault them.