Recharge Subscriptions

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

This app is relatively easy to setup and manage, and works quite well. However, there are couple things that would need to be addressed: 1) the Recharge app creates a duplicate of the original product, which leads to unnecessary the clutter in the Products list, and 2) once you add the product to Recharge's product or ruleset list, the name (title) of product will not be updated there, if you change it - you'll have to remove then re-add same product for updated name to show up on Recharge mode, which is cumbersome. It would be nice to have name updatable along with other parameters, or have an ability to edit it within Recharge's own product or ruleset lists.

The customer service received from Vuk was excellent, a quick turnaround and plenty of guidance provided to help with next steps.

We were having trouble with the Recharge app, but Katrina N. on chat support was very helpful, she was able to resolve our issue very quickly!

First of all, I would like to point out that the customer service is awesome. Every person I interacted with so far, has been very helpful and followed up until the issue was solved.
Secondly the app is great. It does almost everything I need it to. There are just a few little things that are missing like changing the currency on the same domain just like it is possible on Shopify or it would be amazing if I could use additional payment methods like European debit cards on the checkout. Also another feature that would be amazing is to have attach products to boxes in the back office in order to easily integrate it with my fulfillment center.

Recharge Subscriptions does pretty well, it's not perfect and it's definitely missing some functionality, but we can't find anything better on the shopify app store. Clay with customer service has been very helpful!

I like the functionality of the app very much, however customizing the widget (i.e. removing one time purchase option) is a little too restrictive. Everything else is great!

The Interface is a bit confusing and can be designed better. However the functionallity is excellent and the service is responding within Minutes and helps to solve issues immediately. Would absolutely recommend!

The app is great for relatively simple subscription models. More a fault of Shopify than this app's developers, but things can get very convoluted very quickly due to multiple duplicate products being created. Their support is great, however, so any hiccups we've had were taken care of through support. I could only give 4 stars though, because with the number of times we've had to contact support, it feels like charging $300/mo for enhanced support is somewhat extortionate. They are overall pretty timely (usually 1-2 business days), however.

The app is easy to set up and if there are issues the team is very responsive. The interface can be a little convoluted to navigate and we don't have options to set proper discount percentages unless we create a coupon from within the app. The out of the box implementation inserts certain text in areas where it's not needed and there is no edit functionality to modify. Other than that it's been helpful in testing out the viability of a subscription program.