Avaliações (3.117)
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Perfect for our business needs and technical/account support are attentive and extremely helpful. They guided us through a complex platform change seamlessly.
Thank you for the kind words! We're so glad our support team could help. Feedback like this genuinely means a lot — don't hesitate to reach out anytime!
The service itself is a bit clunky in that reporting requires a bit of learning curve and there is no reporting automation as far as I know, but on the plus side the core functionality works and their support team is responsive, personable, and very helpful!
Thank you for your review and your feedback! We're so glad our support team could help. Feedback like this genuinely means a lot — don't hesitate to reach out anytime!
Solid subscription platform that covers the essentials well, and the support team was quick and helpful when we had a question about notification settings. Does what we need for our subscription flow.
Really glad Recharge has been doing the job for your subscription flow! And when a question does come up, we want our team to make it painless. Sounds like that's exactly what happened. Thanks for the thoughtful review!
Genuinely impressive app, and equally impressive support team behind it. Leading up to our launch we had a really tricky case we were trying to accomplish and their whole team got behind us to help track down a solution. Highly recommend Recharge to anyone working with bundles or subscriptions (or both!).
This is so great to read! Bundles and subscriptions together can get complex, and we're really proud of what Recharge can do there. Knowing our team was able to show up for you in the lead-up to launch and help you find a path forward means everything. Best of luck with the launch and beyond!
We just completed a full migration from PayWhirl to Recharge and the experience was amazing. The platform is powerful and flexible, and the support made all the difference. A special thank you to Arlon, who was incredibly helpful, fast, and precise in solving a complex shipping issue across thousands of subscriptions. Everything works perfectly now. Highly recommend.
Congratulations on completing the migration! We know those aren't small undertakings, and we're so glad the experience felt worth it. Arlon is a rockstar and we'll absolutely pass along your appreciation. Welcome to Recharge and thank you for the thoughtful review!
We recently migrated back to Recharge, and this was our fourth subscription platform migration. Recharge was actually our very first subscription platform, and we decided to come back because it has grown tremendously since we last worked with the team. I was excited to take advantage of all the new features and improvements.
Every migration comes with challenges you can't always prepare for, and I was very honest with the Recharge team about how nervous I was to make another move given our past experiences.
From start to finish, the entire team, from Sales to Migrations to Support, has been incredible. I almost feel bad that I take longer to respond than they do.
Leah, Arlon, Roshan, Alex, Zachary, and Amber have all been outstanding, especially Arlon, who drove our migration from start to finish. Despite the expected migration hiccups here and there, this has been the smoothest, most organized, and most supportive migration we've experienced.
Subscription migrations were relatively new territory for me, but I never once felt intimidated or unsupported. The team walked me through every step of the process, answered what felt like a million questions, and always made the time to ensure I understood not just the "how" but the "why."
We truly appreciate all of your hard work and are looking forward to a long partnership with Recharge. Hopefully, this is our last subscription migration :)
Welcome back! We love this so much. Coming back after experiencing other platforms and choosing Recharge again is genuinely the best compliment we could receive. A lot has changed, and we're proud of how far the platform has come. We hope this chapter with us is the best one yet, and we're here for anything you need along the way.
Outstanding support from real humans.
Managing subscription software on Shopify comes with unique hurdles, but the Recharge support team makes it incredibly easy. A massive standout is that you get to speak with real human beings, who possess genuine troubleshooting knowledge, which is incredibly rare these days.
Instead of just pasting generic canned responses or leaving you stuck with a robot, their team dives straight in to find a actual resolution. They are patient, thorough, and highly resourceful, providing clear context so you understand the fix. Having this level of reliable, expert human support provides massive peace of mind.
Wow, thank you so much for writing this out so thoughtfully. "Real humans with genuine troubleshooting knowledge" - that is exactly what we work hard to deliver, and hearing it called out as rare and valuable means everything to our team. Subscription management on Shopify has its complexities and we believe merchants deserve support that actually meets them there. We're so glad that's been your experience with us. Thank you, Merlo Coffee!
Recharge has been a very useful app for our business. It allows us to manage hundreds of weekly subscriptions and service is stellar. Recently Darius J. helped me with an issue that required some technical savvy. Beyond putting the changes through for me, he also explained each step of the process and also sent screenshots so that I can make updates on my own in the future. Recharge has been a great business partner.
Thank you so much for this wonderful review! Managing hundreds of weekly subscriptions is no small task, and we're really glad Recharge has been up to it. What you described about Darius - walking you through each step, sending screenshots, and making sure you'd be able to do it yourself next time - that's the kind of support we genuinely care about delivering. We'll make sure he sees this. Thank you for being such a valued merchant!
Alif is very friendly and informative!
Recharge is a real game-changer! With Recharge, we have everything we need for a proper subscription model. The customer support is also really quick, friendly and helpful. Highly recommended!