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Fast response. Comprehensive and has supported sales growth.
-Updated. I needed further support after migrating with old auto-renew products. Juan jumped into chat, and response was friendly, fast, and accurate! Received excellent guidance as well as documentation on how to fix things. Great work!
Thank you for your review!
- Ty Bailey | VP of Services
The first thing that strikes me is the Recharge team's excellent support for integration and support. It was seamless and required little internal resources.
For managing our subscriptions on Shopify, it's been a breeze and powerful with easy customization within the theme.
The app is incredibly user-friendly, and managing recurring orders is effortless.
Highly recommend for any business looking to boost their subscription model!
Thank you so much for taking the time to leave a five star review!
- Ty Bailey | VP of Services
Great app that’s easy to set up and manage. Any issues you come across they have a great support team to get it sorted for you quickly.
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Ola was super helpful and took me step by step to help us solve our issue. Thanks again Ola!
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
Great service, helpful & quick support team
We appreciate you leaving a review!
- Ty Bailey | VP of Services
I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me $500 per month for a year for something that was never even implemented in our store. This is so unethical, I cannot believe they would enforce this when nothing was even setup and no costs were incurred on their end.
I explained that the app's features won't allow it to work with our existing membership system and they have refused to let me out of the contract. It's not like I took a bunch of their engineering time and set up the whole system and changed my mind or jumped ship to another app. The app is literally not even installed in my store and was never setup to be operational to begin with.
Be very careful signing contracts with unethical app developers. I got burned here and never imagined someone would treat me this way! There are many other subscription apps who told me they would never treat a customer this way given what happened here.
Vinse has been super helpful with onbaording us onto retain with recharge - cydney and Tatiana have also been syper helpful friendly and helped us optimise - the support has been excellent
Thank you so much for your review!
- Ty Bailey | VP of Services
Great customer support
Thank you for your five star review.
- Ty Bailey | VP of Services
max did a great job helping me out! answered my question perfect with screen shots, exactly what I needed!!!
Thank you for the five star review and the shout out to Max!
- Ty Bailey | VP of Services
Recharge support reached out within 24 hours and resolved the issue for us.
We appreciate you leaving a review!
- Ty Bailey | VP of Services