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They certainly increase the prices of the app without any warning at all and now since our subscribers are still in this we cannot close and canceled app.
WARNING do not ever use this app they are stealing money
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Great customer support!
We appreciate your review!
- Ty Bailey | VP of Services
Super excited to be working with Recharge and have so many options and ease of access for both ourselves and customers with subscriptions! Our launch engineer-Jairus was extremely helpful and ensured we were well informed every step of the way and that we remained on our tight deadline! Thank you Jairus for all your help and support!
We are so glad to hear about your positive experience. Thank you for the review and the shout-out to Jairus!
- Ty Bailey | VP of Services
Even before signing up, I had a very attentive conversations with Drew that made sure the service was suited to our needs. Then once onboarding, we had a really attentive and fast onboarding experience from Meredith where she was there to help with any questions whenever. Thank you both!
We appreciate you taking the time to leave a review and a shout out to our valuable team members!
- Ty Bailey | VP of Services
Recharge Support has been able to help us thoroughly with any questions we have, or support we need!
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services
My experience was a 5 star! Amber P was super attentive and quick to respond and solve my problem. Thank you so much Amber! :)
Thank you for taking the time to leave a review and a shout out to Amber!
- Ty Bailey | VP of Services
Their team helped me with a number of complications when we migrated, even though we were working outside regular business hours.
I'm glad to hear about your positive experience with Recharge!
- Ty Bailey | VP of Services
I wholeheartedly endorse this app for managing subscription payments on Shopify. The setup process is incredibly straightforward, thanks to the comprehensive documentation provided. The level of support offered is exceptional, and my experience with Nick from e-shop Genius only reinforced this positive impression.
During a theme update, I encountered a minor configuration issue with the app. Enter Nick, the expert from e-shop Genius, who not only promptly addressed the issue but also went above and beyond to ensure everything was running seamlessly. Kudos to Recharge Payments and E-Shop Genius for delivering an outstanding app and service.
We really appreciate you taking the time to leave us a review!
- Ty Bailey | VP of Services
We briefly installed this app 18 months ago when it was free, but never actually used it. We were therefore shocked to discover that Recharge had billed $99 to our Shopify account last month.
We have contacted Recharge numerous times and they have promised to refund. However, we have still not received a refund to our Shopify account.
We have been back and forth between Recharge and Shopify customer services. Shopify tell them to refund us. Recharge say they will refund but the refund never materialises.
We are extremely surprised that an app on Shopify is allowed to operate like this.
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.
- Ty Bailey | VP of Services
I've been using recharge for about 7 years. Today my invoice was three times what it usually is. I've looked at it and it seems that that is there new standard pricing plan which is ridiculous. After contact apparently they sent an email to tell me of this change 6 months ago and with no follow up emails. I think it's disgusting as I have less subscribers than ever but paying more than I ever have. Recharge making my monthly fee 3 times more than what it usually has, has officially killed my business.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new