Recharge Subscriptions

Overall, this app functions well and serves the purpose of providing subscription options for our products. Tech support is always helpful and responds quickly. It would be nice if products updated automatically instead of having to manually sync. Some customers have had trouble logging in and editing their subscriptions, especially on mobile devices. ReCharge suggested we change themes recently, so we did and we're hoping this cuts down on customer frustration.

The data structure is a bit weird but it works as promised! Also great CX team thanks for all the help!

App can be a bit clunky to setup and has weird quirks (you can't have a customer enter the frequency, you have to predefine it for them) but their support teams are really strong! Katrina N. helped me recently and she was knowledgeable and a quick responder to solve my problem.

Really appreciate the support I received from Max! I sent an email to support and within 35 minutes Max was on it. Max was very personable and helped me to troubleshoot my issues, and he made sure he resolved all my issues before closing my inquiry.

Our Recharge Rep, Paul, has been one of the best Client Success Managers I've ever worked with. He personally cares about our company's success as well as the success of my individual projects, and he is willing to meet on a whim to help unblock me whenever possible. Thanks for all your help Paul, we couldn't move so quickly without you!

Overall, the Recharge team has been great and is a huge reason I would recommend the brand to other companies! I took a star off due to some technical constraints but they are minor.

As a subscription system, the app performs fine. We are always on the hunt for a new system because Recharge's support leaves a lot to be desired. First, do not pay for enhanced support. It is no different from what is built in. When you do finally communicate with support, you will be gaslit approximately 3 times before they acknowledge that the problem exists. "We can't duplicate the problem" "There was nothing attached" "The video example you provided isn't long enough". In between each communication is at least 24 hours. It's exhausting. Most problems I've finally fixed myself using message board info or YouTube videos. Other problems require a developer. However, Recharge's recommended developers never get back in touch. I have one persisting issue that I cannot correct, Recharge refuses to correct and their developers won't acknowledge me. If all you do is sell subscriptions, Recharge is adequate. If you have other products in your store, prepare yourself for ongoing interaction with support.

UPDATE - After leaving this review, I was very quickly contacted by support (Jessie) and she helped resolve the issue completely by end of day. Really appreciate it! Besides this one incident, this app and feature has been a great asset to the business and we'll continue to use it. Thank you! PREVIOUS REVIEW - This app is great if you never update the subscription ruleset. We simply updated it from 10% off to 15% off each shipment and now our existing customers can't update their subscriptions, we're getting errors on our end, losing out on sales, and customer service has been a NIGHTMARE. No urgency, takes days to respond. When they finally did respond, they had us go in and manually update every active subscription in a .CSV file which took over an hour. Meanwhile, I have customers emailing left and right as they can't edit, cancel or change their subscriptions. As soon as they try to, their upcoming order has an error / can't be processed and we lose that sale.

There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service

Received good support with an issue after custom theme install which solved my problem very quickly. Only reason I'm giving 4 stars is because a little bit of code was left on a theme file which I had to clean up. Other than that a very positive experience.

Easy to install. Nice sales and support team.
It would be nice if it worked better in Safari. No problems with Chrome

I really enjoy using recharge, I hope they can do more to improve customisation of customer portals, otherwise a good service!