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Excellent support. We truly appreciate that your team is always there to help, providing prompt and friendly assistance whenever we need it.
I especially wanted to mention Nena and commend you for your help with our most recent query. You took the time to fully understand the issue and resolved it quickly. Your dedication to ensuring our customers receive the same high level of service that you provide is truly commendable.
Thank you again!
Quick and easy support. Thanks!
We appreciate your review!
- Ty Bailey | VP of Services
My long time subscription products unlinked and I was so upset thinking I'd lost all those customers. AJ got back to me so quickly and installed an app to get it fixed. They made it so easy to understand what I had to do and I got to fix the problem fast. AJ - You are an amazing human!!!!
Dora was super helpful and patient in guiding us through the series of irregular situations- the great technical support and lovely conversation she provided gave us so much reassurance and hope in keep building our subscription community!
Recharge was able to get back to me regarding my inquiry in less than 24 hours and explained to me the issues so we don't meet them again. Great customer service.
We've used this app for several years now. Been perfect for subscriptions and over time they have improved the functionality. Their support is also superb. Would recommend to any Shopify store looking to set up subscriptions.
We have been using Recharge since early 2017 - being a start up company they are definitely very helpful and attentive to our requests, issues, and needs. Each representative that I have spoken to has been extremely helpful and provides me on-time support and listens and understands my inquires. We have had great conversations with account managers, Nilyria, Matt, and support engineer, Karis. The app is very easy to use from the admin and customer portal side.
Their team helped me with a number of complications when we migrated, even though we were working outside regular business hours.
I'm glad to hear about your positive experience with Recharge!
- Ty Bailey | VP of Services
SPEEDY ASSISTANCE INTO RESOLVING AN ISSUE. I SHOULD HAVE CONTACTED THEM EARLIER, NOTHING BAD TO SAY. GREAT SERVICE
Bekah with customer support was great! They took the time to provide a clear response and they even went out of their way to make a nice little video to show me how to access our exports! 10/10 great job! Recharge is a great app!