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The app is a complete way to create ongoing monthly recurring revenue for me and my business partner. If any issue pops up, they are prompt in their help and very thorough.
No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.
- Ty Bailey | VP of Services
We've been using the app for a long time, but I can easily say the customer service is A1. Less than 24 hours (8 to 12 hours) to be answered and you feel they really want to help and make it simple for you.
First of all, I would like to point out that the customer service is awesome. Every person I interacted with so far, has been very helpful and followed up until the issue was solved.
Secondly the app is great. It does almost everything I need it to. There are just a few little things that are missing like changing the currency on the same domain just like it is possible on Shopify or it would be amazing if I could use additional payment methods like European debit cards on the checkout. Also another feature that would be amazing is to have attach products to boxes in the back office in order to easily integrate it with my fulfillment center.
Sheana was incredibly helpful and responded quickly and efficiently to my email. Very happy with the customer support.
I've been using Recharge Subscriptions for over a year now, and I've been very happy with the service. It's easy to use, and it's helped me to increase my recurring revenue. I would definitely recommend it to other businesses.
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services
Great experience with Recharge support team. Prompt assistance. Understood the issue and answered my concerns . Thank you
I used this app to get help on adding more items on the subscription. The representative was knowledgeable and cleared all my questions. Thanks a lot.
Fácil de usar y agregar nuevos productos, además de realizar cambios y diferentes tipos de suscripciones. Si tiene algún problema es fácil de contactar a alguien que te ayude y responden rápidamente si se necesita soporte.
Meredith was a huge help in resolving a Shopify/ReCharge disconnect in my store. She was fast and the solution was perfect, made my customer extra happy!