Recensioner (1 980)

Helhetsomdöme
4,6
Antal per omdömesnivå
  • 86 % av omdömena har 5 stjärnor
  • 6 % av omdömena har 4 stjärnor
  • 1 % av omdömena har 3 stjärnor
  • 1 % av omdömena har 2 stjärnor
  • 6 % av omdömena har 1 stjärnor
27 januari 2025

The system works fine, but updating existing subscriptions is annoyingly difficult. The help files need to be rewritten and aimed at 'mum and dad' users (which I would imagine would be the bulk of your clients) and clearly step by step explain the process.

Custom Coffees
Australien
Mer än 4 år användning av appen
Recharge svarade 4 februari 2025

We really appreciate your feedback!

- Ty Bailey | VP of Services

23 januari 2025

Our experiences with Recharge have been positive overall. Their support team is great and offers tips/suggestions that are super helpful. The app functionality is great and very user friendly.

Eight Saints
USA
Mer än 4 år användning av appen
Recharge svarade 4 februari 2025

We appreciate you taking the time to leave your feedback!

- Ty Bailey | VP of Services

6 februari 2025

5 stars for the great support from Matt but 3 stars for not being able to manually input Subscription orders.

Airinum
Sverige
Mer än 3 år användning av appen
Recharge svarade 11 februari 2025

We appreciate your feedback.

- Ty Bailey | VP of Services

2 oktober 2024

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

Carabello Coffee
USA
Ungefär 7 år användning av appen
Recharge svarade 21 oktober 2024

Thank you so much for your review and feedback.

- Ty Bailey | VP of Services

22 november 2024

Live chat with a member of the Recharge team helped resolve a customer issue quickly with Shop pay and subscriptions.

The Locked Library
Storbritannien
Mer än 2 år användning av appen
Recharge svarade 25 november 2024

We appreciate the review!

- Ty Bailey | VP of Services

25 oktober 2024

Very good and fast experience to check on the issue

Toof Inc
USA
Mer än 5 år användning av appen
Recharge svarade 1 november 2024

We appreciate your review and feedback!

- Ty Bailey | VP of Services

13 augusti 2024

Nick from the e-shop Genius helped us uninstall this app easier by helping remove coding from theme.

Dushi Australia
Australien
Mer än 5 år användning av appen
Recharge svarade 26 augusti 2024

Thank you for your review.

- Ty Bailey | VP of Services

1 augusti 2024

We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities.

The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.

Bolt Coffee Subscriptions
USA
Mer än 5 år användning av appen
Recharge svarade 5 augusti 2024

We appreciate you taking the time to leave a review and feedback!

- Ty Bailey | VP of Services

2 september 2024

App super completa per la funzione abbonamento. Supporto veloce e disponibile. Metto 4 stelle perché al momento abbiamo problemi con gli abbonamenti attivi su prodotti esauriti (quando il prodotto va sold out, l'ordine si crea lo stesso).

SofidelShop
Italien
Ungefär 5 år användning av appen
Recharge svarade 16 september 2024

Thank you for your review!

- Ty Bailey | VP of Services

19 juli 2024

Courteous, professional and timely customer support. Much appreciated dealing with real humans in these times where AI has replaced customer service personnel in too many businesses.

InfoDefender
Kanada
Ungefär 3 år användning av appen
Recharge svarade 22 juli 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services