Recharge Subscriptions , 1,717 รีวิว
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Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us!
You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.
- Ty Bailey | VP of Services
Vinse has been extremely helpful and patient with our specific needs during onboarding, providing best-in-class service that is rarely seen in today's marketplace. We look forward to a long working relationship with Recharge.
Thank you so much for the shout out to Vinse - we're glad to hear about your positive experience.
- Ty Bailey | VP of Services
Solved everything great and quickly!
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Great customer service, always helpful and thorough!
Thank you for taking the time to leave a review.
- Ty Bailey | VP of Services
No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.
- Ty Bailey | VP of Services
Jairus saved our migration! We came over from Appstle and he was great at making sure we were on track to migrate when we needed to. He made the process very smooth, and always with a smile despite our annoying questions!
We appreciate the five star review and the shout out to Jairus!
- Ty Bailey | VP of Services
Big slog to suddenly charge customers $100 a month. Nor recommended
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
I was reluctant to sign up to Recharge at first because of the higher price vs the lower priced subscription management apps available, however I have to say this is already proving extremely valuable.
First it's a well built app which just works so I don't have to worry about that, and the support team has always been highly responsive and extremely helpful with their responses (thank you Vincent for your support just now).
I also have found that more revenue is being saved because of the workflow from Recharge to encourage skipping, rather than a straight off the bat cancellation from the customer, so it's already proving highly valuable.
Great app, highly recommend!
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services
Customer service team is excellent! Really proactive and quick with solving issues and providing assistance
Thank you for taking the time to leave us a review!
- Ty Bailey | VP of Services
Solid for needs. Good support.
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services