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Their customer support is always helpful, especially with bulk actions for subscriptions.
We appreciate the shout out to our support team!
- Ty Bailey | VP of Services
Great tech support team
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Recharge is a huge part of our business and they provide amazing customer support.
Even when their customer support team doesn't have an answer to a question, they will work with you to help you find an answer.
Thank you for your five star review!
- Ty Bailey | VP of Services
All apps have problems but the best thing about this one is that you can connect with Jaden W and get help and the answers you need very quickly compared to other apps. We spent weeks trying to figure out why our new website had a certain "bug". Jaden W was able to fix it in just a few emails in a couple of hours!
Thank you for the review and the shout out to Jaden!
Ty Bailey | VP of Services
Our Dev team says: "We have been using Recharge for offering subscriptions on our coffee store for some time now, and I must say we're impressed by the quality of service they provide. The main thing which makes them stand out is their top-notch customer support. I have been personally helped by Nikola C. from the technical support team on several technical issues and I must say he's a pro at what he does! We have recently migrated our store from "Recharge checkout on Shopify" to "Shopify Checkout Integration" and the entire migration and post-migration experience has been smooth because of Nikola and other members of the support team. Not only this, but I have contacted them via live chat and several other email tickets and I have always received blazing-fast responses with practical solutions. The support team is very active when it comes to fulfilling customer's needs, and we are having a great experience over all."
We appreciate you taking the time to leave a review about your experience!
- Ty Bailey | VP of Services
Eduardo was really helpful! Thank you
We appreciate your review!
- Ty Bailey | VP of Services
Thanks for your quick and very sharp help when I contacted the customer service !
We appreciate your review!
- Ty Bailey | VP of Services
Max helped us troubleshoot an issue with our coupon code. He gave very detailed instructions and helped me every step of the way. I really needed and appreciate his support!
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Everything about Recharge is a class act. I used them while my business was active, and had a great experience setting up subscriptions and collecting recurring revenue from customers. Very simple and easy to use. I did end up having to close my account and worked with Bryan Nguyen who was a HUGE help and support with getting some charges reversed. It's very rare in the SaaS world to get refunded for anything, and Recharge made me feel like a valued customer by taking care of that for me. All in all, great app, great support. I'll be back if I ever open a product-based business again!
We are very happy to hear about your positive experience. Thank you for the review - and the amazing shout out to Bryan!
- Ty Bailey | VP of Services
Our Shopify store have been using Recharge for a long time now, even before I took over as the team's e-coms guy. I've just gotten the Recharge team to switch us to the new checkout system and it's been great, so it's the right time for me to drop a review! It's easier for me to control, and it's a new clean look on our order confirmation pages. Customer service was amazing, thanks to Mariah and team!
We appreciate you taking the time to leave a review and a shout out to Mariah!
- Ty Bailey | VP of Services