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Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us!
You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.
- Ty Bailey | VP of Services
I was reluctant to sign up to Recharge at first because of the higher price vs the lower priced subscription management apps available, however I have to say this is already proving extremely valuable.
First it's a well built app which just works so I don't have to worry about that, and the support team has always been highly responsive and extremely helpful with their responses (thank you Vincent for your support just now).
I also have found that more revenue is being saved because of the workflow from Recharge to encourage skipping, rather than a straight off the bat cancellation from the customer, so it's already proving highly valuable.
Great app, highly recommend!
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services
Solid for needs. Good support.
We appreciate you taking the time to leave a review!
- Ty Bailey | VP of Services
Great customer service, always helpful and thorough!
Thank you for taking the time to leave a review.
- Ty Bailey | VP of Services
L'application est passée à 100€ par mois, du jour au lendemain, sans informer qui que ce soit. C'est une facturation abusive, tout simplement.
L'application est très chère et son tarif n'est pas fait pour les petites entreprises.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Recharge is GREAT! its the perfect option for any business with a subscription option. Fully customizable and lots of options. Customer service is super helpful as well!
Thank you for leaving a five star review! We're glad to hear about your positive experience!
- Ty Bailey | VP of Services
The app has definite limitations, but customer service is prompt and very helpful.
We appreciate your feedback!
- Ty Bailey | VP of Services
Customer support has been great and answered any questions I've had very promptly.
Thank you for the five star review! We appreciate it.
- Ty Bailey | VP of Services
Pierre L is a great Recharge associate! They helped me with all issues I was having and provided really useful information.
Thank you so much for leaving a review and a shout-out to Pierre!
- Ty Bailey | VP of Services
great customer service! very prompt and helpful!
We appreciate the shout out!
- Ty Bailey | VP of Services