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Edit: NOTHING YOU SAY IS GOING TO JUSTIFY $25 to $100!!! STAY AWAY. THE WORST EXPERIENCE WITH AN APP ON SHOPIFY I HAVE EVER HAD. We are a small business that started using recharge last year. The charges were % based and worked ok for us. We spent around $5-25 monthly for the app. We were not aware and did not receive the emails regarding price change. We found out later on when viewing bills - that we are charged $100!!!! USD every month while we only have under 20 active subscriptions. This is a 500% increase in the fee. If this is not stealing - I don't know what else to call it. There was no reasonable explanation provided besides shoving their "terms" in my face. Horrible company with even more horrible people running it. BEWARE!!!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Eduardo was really helpful! Thank you
We appreciate your review!
- Ty Bailey | VP of Services
Very good and fast experience to check on the issue
We appreciate your review and feedback!
- Ty Bailey | VP of Services
quick and efficient support team - thanks so much
Amazing experience -fast, friendly service that got my problem solved!
Thank you for the five star review!
- Ty Bailey | VP of Services
Pricing is just retarded. There is zero reason for there to be a transaction fee on each subscription.
Whoever made this app randomly chose that number because it looks like it does something. the only thing it does is line his pockets.
customer service helped us navigate issues with our site in a timely manner. I was impressed!
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Great app, but terrible customer service. Once you’re using it it’s almost impossible to get any help or meaningful communication. Paying money for it but can’t get any help setting anything up.
Thank you for the five star review!
- Ty Bailey | VP of Services
Thanks for your quick and very sharp help when I contacted the customer service !
We appreciate your review!
- Ty Bailey | VP of Services
Great App and great support, amazing :)
Thank you for your review!
- Ty Bailey | VP of Services