Recharge Subscriptions

I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by ...

I am very disappointed. I have been waiting for 2 months for a bug that is still not solved. Randomly, the shipping fees are not charged and I keep loosing money. The customer service does not seem to care.

I don't usually rate things but this app is beyond bad. Not only do their customer service take days to get back to you when you need an answer quickly but the actual recharge app never opens on Shopify. Or is extremely slow. Even on different browsers, devices with high-speed internet. The app is super buggy, my product frequency changed without my knowledge on the backend due to a system update ...

Avoid!

The app is really buggy, doesn't install correctly out of the box, lots of missing information and missing product data.

We took the decision to try a different solution as the support is so poor and interested.

I would give zero stars if I could. Customer service is terrible. They no showed twice on migration zoom calls. I can't imagine trusting my subscription services to a company that can't show up for a scheduled Zoom call.

Poor customer support. They have a massive paywall to be able to access a standard level of customer support.

We got all our products uploaded and in almost no time, the app malfunctioned. You will get a templated email that says your problem is complicated and it has been escalated. Then, you will not hear back from them. Seems like they are badly broken right now. Maybe if you are reading this at a later date... it might be fixed. Today, it is broken.

Quite simply the worst customer service I have ever experienced! Installed the app, my customers could not checkout - I am using a premium theme, and there was no error to say that their app and my theme would not work... We installed the code they asked us to install, still didn't work - then told us that they could not longer help! F*cking useless! Has so much potential..

This app had legal terms that covered the checkout page. I never was able to find a way to remove this. The legal terms covered other text. I was only able to move the widget around on the page but never remove the legal terms. This made the app unusable. If the app covers your websites text and makes reading about your product impossible why use this app?

I didn't even get to try it ... when I go to "open application" the page goes blank ... I tried to find a link for support or help and I didn't find it either ... curious experience