评论 (1,950)

整体评分
4.6
每个评分等级的数量
  • 86% 的评分是 5 星
  • 6% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 6% 的评分是 1 星
2021年11月23日

Great app and especially great onboarding support by Milena. Recharge is a highly flexible subscription app

Everjump
德国
大约1个月 人在使用应用
编辑时间:2021年7月1日

Appreciate the app's capabilities and insights. Getting better all the time, and generally very responsive to customer service tickets. I wish there were more hands-on support at times, but can't complain about the information on self-help solutions provided.

Bare Bones
美国
大约2年 人在使用应用
编辑时间:2022年3月28日

HORRIBLE SUPPORT!! Non exsistent support, they could care less here. I am not the only one from these reviews. Customers cannot even manage their own subscriptions! I am not very satisfied with this app. We used to use Bold subscriptions and have migrated over to recharge about 6 months ago and have had nothing but problems, so many issues with our customers changing addresses on the backend and then it doesn't change for us when we ship, also I have had a number of subs charged without shipping costs, the list goes on and on for errors.
To get any help from Recharge is very difficult, they have no live chat and it just goes to an email ticket, every response I have ever got from them has never helped solve our problems. Our subscription revenue has decreased a lot since using recharge, This has cost a lot of loss here
Do not use this app **ONE YEAR LATER AND STILL ISSUES, MORE THAN BEFORE. CUSTOMERS ALWAYS UPDATING ADDRESSES NEVER WORKS, THINGS GET SENT TO THE WRONG PLACE, ITS GLITCH AFTER GLITCH ON THIS APP. THEIR LIVE CHAT OFFERS NO HELP ONLY "CONTEXT FOR SUPPORT" TAKES DAYS TO HEAR BACK FROM ANYONE. BY THAT TIME ITS FAR TOO LATE. I REGRET EVER MIGRATING OVER TO THIS SERVICE. IT IS INCREDIBLY UNRELIABLE

CRYSTALS.COM
美国
大约2年 人在使用应用
编辑时间:2024年7月16日

There's absolutely no support. NOTHING!
The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system.
How does Shopify let them have apps?

P.S
On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app.
Supper expensive with no support.

Magic T
新西兰
大约2年 人在使用应用
Recharge已回复 2023年10月16日

Thank you for taking time to leave us with your feedback. I will be bringing your concerns to my team for further discussion.

- Ty Bailey | VP of Services

2021年10月1日

Best in class subscription app for Shopify. Really good customer service, Milena was amazing I figured my issue so quickly

Lata
美国
大约1个月 人在使用应用
2023年8月9日

Our launch engineer at Recharge, Jairus Streight, has been nothing short of fantastic. We've rolled out 6 region stores swiftly, thanks to his exceptional support. He's always ready to jump on a call and ensure each launch and migration goes smoothly. With no hiccups, and even an increase in conversion rate and revenue, we're thrilled with the service.

Thinking of upgrading your subscriptions or future-proofing your store's growth? Go for Recharge's implementation team, and if you can, ask for Jairus!

The Little Oak Company CA
澳大利亚
大约1个月 人在使用应用
Recharge已回复 2023年8月13日

Thank you for taking the time to leave a shout-out for Jairus and all of his hardwork getting you launched! We're glad to hear about your positive experience.
- Ty Bailey | VP of Services

2021年5月12日

The function of the app is great, but the clean up of it is a bit confusing. Would love for the products to sync automatically!

OLAPLEX
美国
大约2年 人在使用应用
2022年4月6日

I love the customer service or support team 5 stars. They help me a lot to resolve my questions. I'm giving 4 star right now because I would like to have more filter options to customize my data.

By the land
墨西哥
大约2年 人在使用应用
2024年3月1日

no worth the 99, would have to say there are better ones out there for less.

That Healthy Co
澳大利亚
2年多 人在使用应用
Recharge已回复 2024年3月4日

We appreciate your feedback.

- Ty Bailey | VP of Services

2023年7月18日

I had been using this app for almost two years for a monthly art pin subscription club.

Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% per month for me.

This might work for larger customers who can easily absorb a flat fee, but for little guys like myself and several others I have spoken to, this just doesn't work.

At least I have the rest of 2023 to migrate to another solution for my club.

Frost Dragon Designs
美国
大约2年 人在使用应用
Recharge已回复 2023年7月20日

We’re sorry to hear this feedback. We did not make this decision lightly and the change will not impact your business until January 1, 2024. If there is anything else we can do to help during this time of transition, please reach out to us.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services