评论 (1,912)

整体评分
4.6
每个评分等级的数量
  • 86% 的评分是 5 星
  • 6% 的评分是 4 星
  • 1% 的评分是 3 星
  • 1% 的评分是 2 星
  • 6% 的评分是 1 星
2024年3月6日

Even before signing up, I had a very attentive conversations with Drew that made sure the service was suited to our needs. Then once onboarding, we had a really attentive and fast onboarding experience from Meredith where she was there to help with any questions whenever. Thank you both!

Clothes Doctor
英国
大约2个月 人在使用应用
Recharge已回复 2024年3月21日

We appreciate you taking the time to leave a review and a shout out to our valuable team members!

- Ty Bailey | VP of Services

编辑时间:2024年4月18日

Miley was super helpful and was able to quickly fix something I was struggling with!

NLA for Her
美国
大约4年 人在使用应用
Recharge已回复 2024年1月29日

Thank you for the review and the shout out to Christian!

- Ty Bailey | VP of Services

2024年3月26日

Their support team is very helpful and guided us through a big upgrade. THANK YOU!

Primabee
美国
大约3年 人在使用应用
Recharge已回复 2024年4月8日

Thank you for taking the time to drop a review!

Ty Bailey | VP of Services

2024年3月5日

Recharge Support has been able to help us thoroughly with any questions we have, or support we need!

The Beachwaver Co.
美国
4年多 人在使用应用
Recharge已回复 2024年3月21日

Thank you for taking the time to leave a five star review!

- Ty Bailey | VP of Services

2023年12月22日

Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us!

You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!

Eight Ounce Coffee
加拿大
3年多 人在使用应用
Recharge已回复 2024年1月2日

I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.

- Ty Bailey | VP of Services

2024年5月21日

Another victim of enshittification. Recharge increased monthly prices from zero to $100 and ruined what was a solid service.

Inspired Coffee Merchants
美国
2年多 人在使用应用
Recharge已回复 2024年6月3日

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

2024年4月4日

Nena was so fast to respond and fix my issue. Great service!!

ednibody
新西兰
3年多 人在使用应用
Recharge已回复 2024年4月8日

We appreciate the review - and the shoutout to Nena!

Ty Bailey | VP of Services

2024年2月27日

We recently migrated to Recharge and had a positive experience overall. Recharge stands out as a more professional solution compared to the two apps we used previously. Vinse, the implementation engineer, played a crucial role in making the migration as smoother as it could be. His support and guidance significantly reduced the stress associated with navigating the complexities of the process, especially since our case wasn't straightforward.

Partake Brewing
加拿大
4个月 人在使用应用
Recharge已回复 2024年3月4日

We really appreciate you taking the time to leave a review! We're glad to hear you've had a positive experience and that Vinse was able to help.

- Ty Bailey | VP of Services

2024年5月6日

App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.

Go Good
新西兰
7个月 人在使用应用
Recharge已回复 2024年5月20日

Thank you for taking the time to leave your feedback. I have reviewed your experience with my team.

- Ty Bailey | VP of Services

2024年2月21日

Vinse from the implementation team is the man! Vinse really worked hard and helped with integration from our old provider. Really happy with the switch.

Texas Butchers
美国
1年多 人在使用应用
Recharge已回复 2024年2月26日

Thank you for the shout out to Vinse and the five star review!

- Ty Bailey | VP of Services