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I wanted to provide feedback on an individual at Recharge. Dan, a senior support engineer has been assisting myself on behalf of our company for almost 6 months now to ensure our issue was resolved, completed to our satisfaction and in a timely fashion anytime I had to contact him. He was kind, explained all options clearly, was patient and a true delight to work with. Hire more Dan's!
Works as required and the support is second to none. It could be a little more flexible but that can all be overcome with bulk updates.
Very good customer service and documentation in general. I had a request to change store owner and it was handled quickly.
We appreciate you taking the time to leave a shout-out to our support team and documentation. Glad to hear you've had a positive experience with us.
- Ty Bailey | VP of Services
Gordon, what a machine, sorted the bulk updater job in 10 minutes then showed me how I can do it at my own convenience next time around.
Great app, FANTASTIC support - beats the competition hands-down. Imported all our info from Bold, even the stripe customer info!
Excellent product with great customer service. It is easy to integrate with Shopify and other apps. I would prefer to have a phone number for customer support but Recharge tends to do well with responding to emails.
I've been using ReCharge for a while now and have always had great service. Recently we had a billing issue, and within a couple hours on a saturday it was rectified and I was moving forward. Other than that I've never had any issues!
The customer service here is awesome! I was having some technical difficulties, and Tigist immediately answered all of my questions with a detailed reply, and even included photos of exactly where I should click to fix the issue. Thanks again for your help, Tigist!
Brandon helped us solve the deep mystery of our new configuration between Authorize.net and ReCharge
Nice app which helps to manage subscriptions. There are tons of features for advanced users/developers. Great customer support.