Overall rating Based on 1594 reviews
Extremely poor customer service! pissed me off. I emailed Recharge Support team 4 TIMES!!! and did not receive any type of response back for someone to assist me in setting up and installing the Recurring app! this has gone on for weeks! The app seems great, but the customer support from Recharge is extremely poor and unprofessional!! I do not want to invest into a app where the customer support will always be like this. I have been really patient to hear back from Recharge, probably more than I should have and I'm just fed up. I'm going to Bold Recurring Subscription app which offers a whole lot more fantastic, robust features, which is probably where I should have went at anyway because I have history with Bold Support team and they always provide 100% top-notch customer service and they're very prompt and professional in responding to their customers unlike Recharge team.
This was a terrible experience. The customer service team was responsive but the app is poorly designed. The situation turned into a nightmare when the ReCharge team edited our live site instead of test theme (despite our explicit instructions not to do this).
I would skip this app and go with a service that understands the need for a strict separation between a sandbox and live site.
A nightmare to deactivate, our website was down for over an hour
I have to cancel app subscription code that was causing error.
The app itself is relatively good. However, we have experienced HUGE issues with fraudulent charges flowing through ReCharge... and ReCharge has been unable (or unwilling) pass critical order data into Shopify and our other anti-fraud tools to prevent fraudulent orders from being placed.
This is costing us 10k+ per month, because ReCharge does not have the proper tools set up to prevent fraud. And their customer support has not been helpful resolving this.
This app is the worst. Little support, lost all of our subscribers multiple times. Out a bunch of revenue and angry customers and no support unless you pay $499/m (which would be fine if we could hold on to our subscribers, but since we have no revenue after using Recharge it doesn't make much sense). Total waste of time.
Ovenbird Coffee Roasters Co
Unfortunately we never got along well with this app. This plugin has got serious bugs. We have lost a lot pf money because the "invalid parameter" issue. Customers have been furious with us about this and we cannot permit that an unreliable plugin can destroy our business. Lucky who has been able to make this plugin work. Unfortunately we cannot share the same experience.
UPDATE September 2017. We wanted to give another go after few months. Unfortunately this app seems to be against us. It worked ok for a few weeks then again problems started to happen. Inventory issues, sold out errors etc. let us losing subscriptions. Perhaps we are the very unlucky ones but in case unfortunately I had to stick with my single star review.
Setup ruleset had it confirmed by Recharge. Sent our 100k customers a email to come sign up, but then get a email saying our ruleset would not work the way we were first told it would work. We had to resend a email to all 100k customers and turn off item. Who knows how much money this app cost us. Customer support went from 30 mins to reply to now I've been waiting 2 hours to hear from them after they said something was correct that turned out to be wrong and cause our company to have a failed product launch.
Why can't you do digital downloads or services? Annoying
Step One Foods
I wish it was possible to leave a 0 star review. Recharge has been a headache the entire time we've used their platform. The app has so many limitations and is not user-friendly. Our customers are constantly confused and simple actions are laborious and not intuitive. Their customer service response time takes too long and only magnifies issues. Whenever we do reach out with questions or issues the very delayed response is usually that it's not possible to fix the issue. We reached out to Recharge to perform a bulk action for us (something you would think would be available for us to do ourselves), only for Recharge to tell us the action has been completed when it hasn't resulting in customers being charged incorrectly and diminishing our customer's trust in us. Their platform does not sync well with Shopify and every time we have a product update or a new product it's a huge hassle to get Recharge to sync with our store. If at all possible, find a different platform. Recharge charges a ton of money for a poor quality service.
Adding more context to this review because it is several months later and Recharge continues to be awful.
I have now spent over a month and multiple back and forth emails with their customer support trying to get a report of my active subscribers. Should be a simple and basic function for a platform that manages active subscribers, right? Not for recharge. They repeatedly do not answer my questions, I am passed between multiple representatives in the same thread and the secondary representatives only copy and paste the response that I initially received that doesn't answer my question! They are rude, unprofessional and their platform is severely lacking.
In addition, we completed a several month customer-support pilot that was a joke. We had a 'dedicated' representative who was never able to actually fix any of our issues. We never actually received any specialized help or tailored experience like they promised.