Subscriptions by ReCharge

Subscriptions by ReCharge

by ReCharge

Launch and scale your subscription and recurring business

Overall rating
4.9 of 5 stars
Based on 1488 reviews

  • 5 of 5 stars
    93% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
    (7)
  • 1 of 5 stars
    2% of ratings are 1 stars

All reviews

41 - 50 of 64 reviews

The Copper Pot Club

So far, so good. Support is quick and helpful, and so far the app is working as expected.

Feel Body Scrubs

Initial installation was seamless. However, we made the mistake of changing the theme of the store and was unaware that I needed to contact a technical staff so that they could apply their code to my site again.

Roughly received 1 reply from the technical staff per day, likely due to the time difference (We are in Asia). This meant that it took me several days to communicate and solve my issue. Apart from this time sensitive aspect, I am happy with the service I received, and the interface. We have yet to consider the price aspect of Recharge, but overall am very pleased with their service.

https://feelbody.me/

Collagenblu

Just integrated ReCharge with our site CollagenBLU.com. Had a little hiccup directing the ReCharge functionality to the right cart and Rob with ReCharge was there to help! He took care of the integration issue quickly (under 5 minutes) and now we are running on all cylinders. Customer Service is 5-Star and only reason why I gave rating 4-Stars is that it's too early to say how well everything in the App performs. If customer service is an indicator then it will be a 5-Star rating soon! Thanks Rob! ~ Donna Gonsalves, Co-Founder, CollagenBLU, Inc.

Meadowsweet Posies

ReCharge is very good piece of technology. It doesn't cover every use case, discount on additional subscriptions being one of them, it's a little bit dollar-centric where a couple of admin screens show '$' instead of your billing currency symbol but for the cost it is more than worth the money. I have been massively impressed by the support too. Timely, detailed and empathetic. Bottom line, I've found my recurring billing solution!

Boobiebars

The one and only issue I have is that our customers cannot customize their subscription boxes - other than that, I would give it 5 stars all around. Their support team is especially great & friendly!

Healthy Delivery

So far ReCharge has been an asset to our store. I didn't give it 5 stars because
1. I have only been using it for a few months
2. It was such a pain to move my existing clients that I gave up
3. I'm still not entirely comfortable with the ins and outs of the software

It is definitely an app that takes time to learn, but it's because the program is so robust. As far as moving my clients, this wasn't ReCharge's fault, though they made it sound like importing clients was going to be easy. It turned out not to be. I include this next info for those currently using Quickbooks billing. After three 45+ min conversations with Intuit/Quickbooks cust. service, I ran out of patience. Either no one I talked to could understood the concept of client migration, or they knew and just weren't willing to help me. Either way, the process stalled at step 1.

As for their service team, I only have high praise! Easy to contact and quick responses. They have an online chat feature that I really appreciate and their team members are both knowledgeable and friendly.

Synchro

This app has been very successful for us

Bright Side Box

There's a bit of a learning curve here and I've had to ask for help a few times. Overall I'm pleased with this app.

Slightly

Live chat support is super helpful! Very quick and informative.

Power Prayers That Work

Great app, very happy with it. Also great tech support on chat call today-- totally unexpected but saved me hours looking for the answer. Knowledgeable and useful. Thanks.