Kenmore Coffee Company
I never write reviews but I feel like I have to, in this case, as a warning to potential users. I wanted ReCharge to work. I've used others in this space and found them lacking. With the number of features ReCharge claims to have it felt like a no-brainer. Instead, to date, I've run into the following issues, causing us to lose revenue and customers: - ReCharge doesn't understand sales tax and sometimes doesn't collect it properly, leading to lost revenue, or over-charging customers. They don't have a solution besides radio silence in their emails.
- ReCharge doesn't understand the easily-attainable-from-Shopify shipping rates and will sometimes not collect shipping charges, leading to lost revenue. They don't have a solution besides to just don't collecting shipping charges or charge based on weight, not price. (No one told them that's a terrible recommendation, obviously.)
- ReCharge's integration doesn't work with OS 2.0 themes, full stop, regardless of what they tell you. (It's not like it hasn't been in the works for a while.)
- ReCharge made a change to their shipping component, causing my customers recurring orders to silently error out and not fulfill. This caused at least one of my customers to cancel, resulting in lost revenue. (I received no indication there was a problem, and ReCharge sent my customer a notification email that their order was shipping soon.) If you're not noticing a trend, here, it's this: with the hundreds of millions of dollars they've received in funding, their tool appears to be built like they had zero funding and had to create it in a weekend. I wish I could leave them because I don't trust them with my business or my customers, however, the competition is outright worse. I don't know where all of these 5-star reviews are coming from. They appear fake. I haven't had a single month in the last half-year where there I didn't run into an issue with ReCharge, and after speaking with colleagues in the e-commerce space, they all had similar views and opinions. Even after all that, I still managed to give them two stars. Like I said, their feature set is great when it works, but that's where it ends. Their support team is subpar and has no interest in seeing a problem through to a solution. Their documentation is scattered and inaccurate. You'll be fine if you don't do anything remotely complicated or ever need help. I wish I could go back in time and never sign up with them. I have customers I can't migrate away from their platform, at all, so I'll always be stuck to them unless I want to lose even more revenue. Maybe it's worth it.
I wished this worked but because of glitches it has caused my business great losses. Glitchy glitchy glitchy.
Silver Falls Sustainability Co.
Update: Again, I am having issues with recharge. Customers cannot update their subscriptions. I have had more issues with this app than any other I've used on Shopify. I have had two issues with Recharge that made it so my customers could not edit their subscriptions. Both times, Recharge responded to my outreach by directing me elsewhere. It took multiple emails, and in the last case, a bad review to get the issue resolved. That said, Recharge DID resolve the issues, and even comped me some months, which I am grateful for. It is a good app, and with more pro-active customer service it would be even better.
Support is very hit or miss. Was very responsive when trying to bring us on and get us installed, then just completely stopped responding once they started getting money from us. App is not user friendly if you have a lot of items in your store (1000+). A lot of the stuff you need to do in bulk you can only do at a max 100 products at a time (i.e, updating product subscription settings).
too pricey. not user friendly. and can’t be managed from shopify mobile app, nor mobile browser. what kind of app doesn’t work on mobile in 2021? it’s ridiculous