Overall rating Based on 1518 reviews
Herb & Root | Luxurious Perfume Oils, Bath Oils, and Massage Oils
I've been using this app for a while. It's pretty easy to use. Only issue is support is slow (email and usually takes a while to get a response). Also, when they don't answer your question the first time, the back-and-forth can make a simple issue turn into a weeklong ordeal.
It works & easy to use. But SLOW support. In 6 months, it broke 3 times. Takes weeks+ to solve any issue.
Customer service was super helpful. Great team of support. Thanks for your support and help in getting setup!
Recharge is very good and the customer support is perfect, but after the onboarding process they stopped answering my emails. I need urgent the API Token to customize my workflows and I need to fix the bug of the Instagram browser (is hiding the subscribe button). It's been more than 15 days without any answer.
As soon as we set this up, we had customers sign up for subscriptions. HOWEVER, this app does not play nicely with others. We added a slider checkout and days later realized no one could buy a subscription box because Recharge needs to redirect to their own checkout page, not the Shopify checkout. OK, we fixed that problem. Then weeks later, we made a tweak within the Recharge app that changed checkout so that the first option was one time purchase not subscribe and save. Now, NO items could be added to cart. Trying to figure out what went wrong now and just had to vent about how irritating this app is.
We thought based on the reviews that this would be the ticket as we had used another subscription app previously and did not like it. The functionality is good but customers seem to have difficulties logging into their accounts and changing their recurring orders so we end up having to do a ton of CS work on their behalf. Frustrating to only have email as a way to correspond with Recharge CS - would even be willing to pay to talk to someone to get issues resolved rapidly. Instead it usually turns into a dozen emails back and forth trying to explain problems and getting the wrong responses. Am considering a new app again. Frustrating because this one had promise.
Your email support is excellent and extremely helpful but its email and it takes time. It's beyond me that you don't have phone support.
Recharge is a decent app. I would actually give 3.5 stars, but that's not an option.
- relatively user friendly
- offers most of the functionality you would expect in a subscription: cancel, swap items, change recurring order interval, etc.
- great customer support that is very quick to respond (do wish they had a phone # to call)
- doesn't offer customers ability to pause
- checkout flow does not like to work with other apps
- does not have a dynamic cart/checkout, so if you change your price recharge doesn't update automatically (you have to go resync your pending subscriptions or ask recharge to do for you)
- does not work with dynamic pricing (i.e. if you have tiered pricing or bulk discounts)
- glitchy at times; doesn't always show product images; some pages won't show all the different options unless you click out and click back in, making it very difficult to find what should be easy solutions
La Cabra Coffee Roasters
Have been using this app for a year now, and while the customer service is outstanding and the overall performance is great for the app's key functions, it still needs some functionality to be build in before it will be perfect.
Great support! Would love to give 5 but, the app has some basic features like searching by customer name/email/country missing.