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I rate Apptle 5/5. The support team is amazing and the features of the application support most business needs!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
Updated review Sep 28 2021
After working with the app for 2 months and with the support team, I've decided to update my review. One thing I will mention straight off the bat is that the level of support and attention went down considerably when the Appstle team got their 5 star rating. I am (still) experiencing bugs in their app and was promised a fix 3 weeks ago, but none to be found. This is after multiple emails, chats and follow-ups. I had to repeat explanations of the same issues to the support team multiple times, and there were one or two moments where something was "fixed" that wasn't a problem in the first place. Although I wanted to work together to find a solution and make this app viable for my store, the Appstle team is not meeting me halfway, so I am currently searching for a replacement app. -------------
Original Review
August 3 2021
What makes Appstle Subs so good is the support that goes along with it. There were a couple of tweaks I wanted to execute and Dharmik was a great help with that (super patient too). I will say that we are not yet live with this functionality, so we have yet to see how it works in practice, including the customer management piece of it. Will keep everyone posted on how that goes, but in the meantime, I'm satisfied.
We apologize for not meeting your expectations. I have personally gone through all your tickets. Looks like we had resolved all your asks, except for billing address formatting, which is beyond our purview. Please let me know if there is anything else I can assist you with.
Regards,
Hemanth (co-founder & CTO, Appstle)
What a nightmare!!!! We installed this app, and noticed a MAJOR DROP in sales only to find out that it had broken our entire /cart page!!! No one was able to checkout until we caught the problem! Whether or not someone had purchased a subscription, they were not allowed to checkout - it would take them to the /cart page where a loading icon would just rotate for hours on end. As a quick fix, we had to put up a pop-up cart that would allow for checkouts. Not only was this the worst experience we've ever had with an app, but all their instructions on how to setup the subscription were wrong. Support would tell me to do things and test orders that didn't end up working the way we wanted them to. Those test orders also went towards our monthly limit!! Not only did we not have a cart page active, terrible support, and a major headache, we had to pay for it all!!
Dear Merchant,
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. The cart widget doesn't work out of the box for all themes. That's why we have a note in the portal to reach out in case it doesn't work. All the other issues are already taken care of. There was a high surge of merchant chats at that point of time, hence it took us some time to reply.
Awesome customer service. They have given me live support and answered all of my questions as I was setting up subscriptions.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
My shop isn't live yet but the product looks great and the customer support is outstanding. There is custom work required to get it working on a featured home page product which they did overnight
Thank you for your review! We are happy to be of your assistance :)
Appstle Subscription support helped me set up the app when I wasn't able to figure out how. I didn't experience this level of support with other apps I tried! Love the UI and easy customizability.
Thank you so much for your review. We are glad that we were able to help you. Please feel free to reach out to us if you have any other questions. :-)
The plugin is easy to use, and the customer service is great. Fast responses and easy communication.
Recommended.
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)
La opción y widget que ofrecen es muy util y se puede configurar de manera muy sencilla. Y dado el caso que quiera configurar algo que no este a disposición del usuaria, el equipo de atención al cliente soluciona de manera efectiva y con rapidez todas las peticiones requeridas en un corto tiempo, en la mayoría de los casos y personas que atienden. Quedo muy conforme con la aplicación, servicio y atención al cliente que recibí, recomiendo 100% instalar esta aplicación en todas las tiendas de shopify.
We are in the early stages of setting up the store using Appstle. So far, we are very satisfied with the functionality and the support.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
great app, very nice and functional!
You can easily sell subscription products through this app!
i'm very happy with this application!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.