Anmeldelser (3.701)
Afgræns
-
Efter bedømmelse
This app is a subscription powerhouse! and the support is unparalleled. I recommend this app to anyone
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
The app itself seems great. The service and support is not.
When going through the migration process we dealt with OVER 15 DIFFERENT PEOPLE via an email string that could wrap around the earth, and it became very confusing and frustrating. Emails were ignored when I was asking for things to be confirmed and one, they would just not respond. It took far longer to set up than anticipated and the process was not communicated well at all.
They made our system live, before we had even configured (or knew we had to configure) the shipping settings. That to me was an absolute NO - and should never have happened. They then advised that having more than 1 option for a shipping profile was not possible, so we had to change our entire shipping structure to suit this system.
I've since asked for information on a button within the app and how long a link lasts before expiring on our customers.. and have been told to ask shopify (even though they could understand the answer to advise THEIR customer, they choose not to, and send me to ask shopify after waiting 1 hour for a reply on chat from them).
The service is not where it needs to be at all. We trust people with our customers and our businesses and livelihoods... and so if we continue to have issues like this, Appstle will be removed and we won't use it.
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. Regarding your recent issue about payment link expiration, it was brought to our attention for the first time. Hence we weren't aware of the expiration time. It has been asked by other Shopify app partner members as well in the community. https://community.shopify.com/c/shopify-apps/about-the-cause-of-the-expiration-of-the-link-button-in-the/td-p/2118565.
As for the response delays I am trying to get to the bottom of the issue. At Appstle, we take customer support very seriously and strive to provide hands-on 24x7 support - 365 days. I will ensure the hiccups you saw in the past won't happen again. I apologize again for the inconvenience.
Amazing support and easy onboarding process with help all the way. Quick responses to questions and much happier with the appearance of the widget than our previous app. Very happy
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Excellent customer service, helpful and quick to respond with our queries. So far, a great app. Thank you!
Thank you very much for your review! We are glad that you are satisfied with our product.
This app is a great choice. Many features and the price point is very fair for what it can do. Best of all, they offer support in a way that is unheard of for any of the other apps we've used. It is available 24/7/365! I even had a call with one of their support team members to clarify a few initial questions. With their support so readily available, I was able to get everything installed and set up in one day. Amazing!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Nice people, good app, would recommend to other folks who want to sell subscriptions on their website.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
The app has been wonderful so far! And the customer service team is great. Mann, a representative, was able to help us with everything we need!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Only installed yesterday but it has been easy to setup and great support via Chat. Support helped modify the look of the widget and added help tips.
Thank you very much for your review! We are glad that you are satisfied with our product & Support.
Solide App um Abos einzurichten. Es dauert zwar etwas bis man überall durchgeblickt hat und welche Einstellung was bewirkt, aber man kann es schaffen :)
Bei Fragen reagiert der Support schnell und kompetent. Von daher empfehle ich die App gerne weiter, vor allem, da es einen kostenlosen Plan gibt bis zu einer Anzahl an Abos.
Thank you for your kind words. Please feel free to reach out to us, if you need any other help.
I installed Appstle this afternoon, and I experienced a UX issue with our site/theme. I'm not actually sure if the issue was with the app or the theme, but I spoke with an amazing support person from Appstle. He not only fixed the issue within minutes, but went above and beyond to ensure the app was properly integrated and colours matched the website. When our next client needs a subscription app, I know where to go. I cannot recommend this enough. Well done, Team Appstle!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.