Appstle℠ Subscriptions App , 3.189 anmeldelser
Afgræns
-
Efter bedømmelse
TWO WEEKS trying to get payment sorted so our existing customers can log on and manage their payment details. They are still unable to do this. Advice is repeated despite not working. Awful service, response times are pathetic.
This is Ria, the cofounder of Appstle. I am sorry that you had a less than stellar experience. My co-founder and CTO, Hemanth had reached out to you about a week ago, for a call. The reason for wanting to talk is, a few things you want are beyond our app's control and we need real-time permissions from you to make changes.
Hemanth has again reached out to you for a call. We are on PST time, but are flexible with our availability based on your convenience.
Looking forward to helping you with your request.
Thank you.
Ria
Terrible support we are still waiting for a simple task to be done going around in circles with the support! Use recharge instead
Dear Merchant,
This is Ria, the co-founder of Appstle. I am sorry you had a less than stellar experience with our app. We were not fully clear about your ask, and my co-founder and Tech Lead reached out to you several times, to set up a call with you, to get clarity.
Please let us know a good time to connect. You can reach out to us through email or the chat widget. We are happy to jump on a call anytime.
Regards,
Ria
Great support and 24/7 customer service with amazing service! The features within the app are great and so is the support
UPDATE:
Support was two faced. Really great in the beginning, but then they don't care about you. Takes multiple requests to get anything changed, long times with no response, and incorrect migration. When we migrated my customers were getting charged full price, you can see how this is not good for business. Took over a week to get this resolved with Appstle support
Dear Merchant,
I am the Merchant Success Lead at Appstle. I sincerely apologize for failing to meet your expectations. We have gone through the issues you mentioned and ensured that those are fixed already.
I would love to personally jump in and see how I can help ensure you have a smooth experience with Appstle. Please reach out to me at hussain@appstle.com
Looking forward to connecting.
The app doesnt even work. It does not show up in the product page and there is no way to customize it.
Dear Merchant,
We apologize you had a less-than-stellar experience with the app. We try to support as many themes as possible. However, for a few themes (especially if it’s a non-Shopify third-party theme), the widget might need additional configuration. We often do this configuration on our end to best support our merchants.
We have gone ahead and configured the widget on your store :). Please go ahead and take a look. We have 24X7 support and have updated you on the chat as well. If you need any other help with your store’s subscription offer, don’t hesitate to reach out to us.
Great looking app - very poor support and migration. They indicate the ability to migrate from one subscription app to theirs. They are not capable of even doing 1 of the top 2 subscription apps (Recharge) in the Shopify marketplace. Communication is not great (I always have to reach out for updates), often saying they will get right back to us and nothing until I reach out 2 days later. Proof of concept seems great, but without a proper onboarding and support system the app is useless. Perhaps if you don't have a subscription app and are looking at setting one up for the first time... but that wasn't my case. After 3 weeks of trying, I'm out of time to get this to work. I'd advise finding an alternative app if you already have a subscription solution you are looking to migrate from.
This is Ria, the co-founder of Appstle. Sorry, we were not able to help you. Our Engineers have helped 100s of merchants migrate from other solutions in the past, but as we mentioned in the email, the data you provided us with, was missing a lot of important fields such as billing interval, shipping interval, etc. Our team tried their best to fill in the missing details, but doing so for over 200 rows seemed very risky for your upcoming orders.
Hope we can work together in the future
It has some flaws that made it impossible for us to use it. First, it right away shows in the live version before you finished to set it up. But much worse, some things can not be translated to German and it keeps showing a page loading sign on the product page after the app was installed.
Dear Merchant,
We are sorry you had less than a stellar experience with our store. We do support publishing widget on non-published themes. However, it’s not the default setup option as most merchants find it hard to follow. We also support widget on products in draft or unpublished stage. This way, widget won’t be visible to others.
Also, could you let us know what label is not translatable? We have stores with various languages using our app. We also reached out to you 2 days back asking if you need any help. Please give us a try again. Our support team is available 24X7 and can be reached out via our chat widget.
How the hell is this 4.9 stars? I tried testing this in my store. The subscription wouldn't show up until after I canceled the order. Of the two items I subscribed to, only one showed up. Maybe it's because they don't know how to process a pick-up order. They leave "null" in place when you don't enter a first name. Customer service is entirely offshored; I must assume the developers are as well.
If you want to lose orders and piss off your customers, I strongly recommend Appstle. Guess there's a reason other apps feel comfortable charging $99 for similar services.
Hi, this is Ria, the co-founder of Appstle. I’m addressing your points one by one
Our dev and support teams are global and are based across continents and time zones. Hence, the 24x7x365 support!
Appstle Subscriptions is currently being actively used by 15,000 plus merchants, with solid widget integration across pages. However, some stores can have lingering code from other apps which can interfere with the widget. In most cases, our highly technical support team can fix it on the spot. However, sometimes the issue can be more complicated as Appstle works in an ecosystem of other Shopify apps and not in silo. Your ticket was one such, and hence under dev review and escalated. It needed further investigation. It was less than 12 hours since you first pinged us with the ticket. In my experience it’s a highly reasonable time to investigate and get back on an issue that is caused by other app code, as we want to ensure that our solution is sustainable.
The free version is completely USELESS. I don't know why they even bother offering it. Every single feature of any use is not included. Waste of time.
This is a fake review, which us and a few other apps have been experiencing the past few days.
https://www.linkedin.com/posts/sweta-mohanty-9808a0a6_ecosystem-ecosystem-competition-ugcPost-7057060732160409601-L5z5?utm_source=share&utm_medium=member_ios
The review left within a minute of installation, and the language is not only insulting Appstle but also hundreds of our merchants who have benefitted so much from our free and starter plans that are there to encourage and support new and small businesses. The review has been reported to LinkedIn.
App is ok but support is not, Mann in particular. I used every resource available but still was unable to resolve issues. When I asked for help I was just given a simple answer and the support chat was ended without me having an opportunity to follow up and Mann never asked if I needed anything else or if my issue was resolved. I have felt with many different types of support through Shopify and this has by far been the worst
Dear Merchant,
We are sorry to hear you had a less-than-stellar experience with us. Our intention is never to make our merchants feel that we are unreachable.
Our team has curated a short loom video specifically going over the subscription model that you are looking for, explaining limitations and workarounds along with it through the email along with short tutorial videos attached for our Appstle Menu feature as a workaround for your model.
If you need any help with the setup or if you would like to schedule a call with our support specialists, feel free to reach out to us anytime.
Thank you for your valuable feedback.
don't recommend and customer service is pretty clueless. I installed the app and it wasn't working, the radio buttons were NOT showing up on the product page, so a user could not check what frequency they wanted, and couldn't add it to their cart. I messaged customer service, and the first person said that the shopify theme was overriding the radio buttons and would look into it. Two hours later, no thing, then i messaged again and a new person came on. They had the audacity to tell me it wasn't their app widget and they couldn't do anything about it. They don't even know what their own widget looks like. I showed them proof again it was definitely theirs (it was the only subscription app I had installed, was a new store). Again they said the same thing, it's not their app widget, and they couldn't help. Wow! pretty bad customer service.
Dear Merchant,
We apologize for the inconvenience you faced with our app. As explained in the loom videos, the issue you encountered with the radio buttons was related to the widget that was being rendered from your own theme. I am glad we were able to align and get that sorted eventually. We are super glad to have you continue with us!
We should have been faster with the support, and I sincerely regret the experience you received from the first representative. We have put them back on training, to ensure we don’t have any gaps in our service and to meet the high bar we have set for ourselves.
Please feel free to reach out if you have any further questions or concerns.