Appstle℠ Subscriptions App , 2.407 Rezensionen
The app itself seems great. The service and support is not.
When going through the migration process we dealt with OVER 15 DIFFERENT PEOPLE via an email string that could wrap around the earth, and it became very confusing and frustrating. Emails were ignored when I was asking for things to be confirmed and one, they would just not respond. It took far longer to set up than anticipated and the process was not communicated well at all.
They made our system live, before we had even configured (or knew we had to configure) the shipping settings. That to me was an absolute NO - and should never have happened. They then advised that having more than 1 option for a shipping profile was not possible, so we had to change our entire shipping structure to suit this system.
I've since asked for information on a button within the app and how long a link lasts before expiring on our customers.. and have been told to ask shopify (even though they could understand the answer to advise THEIR customer, they choose not to, and send me to ask shopify after waiting 1 hour for a reply on chat from them).
The service is not where it needs to be at all. We trust people with our customers and our businesses and livelihoods... and so if we continue to have issues like this, Appstle will be removed and we won't use it.
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. Regarding your recent issue about payment link expiration, it was brought to our attention for the first time. Hence we weren't aware of the expiration time. It has been asked by other Shopify app partner members as well in the community. https://community.shopify.com/c/shopify-apps/about-the-cause-of-the-expiration-of-the-link-button-in-the/td-p/2118565.
As for the response delays I am trying to get to the bottom of the issue. At Appstle, we take customer support very seriously and strive to provide hands-on 24x7 support - 365 days. I will ensure the hiccups you saw in the past won't happen again. I apologize again for the inconvenience.
From what I understood from two different help representatives you cannot view how your subscriptions options will look on a draft in anyway, and you have to test the widget on your live store. To me, that feels unprofessional, I like being able to see and experiment with something in a test environment before publishing it on live products. This may not be a deal breaker to everyone, they recommend testing it by putting the live product up for a few seconds to look at it and then take it down right away. I feel like that is a silly workaround for what should be a default feature.
This is Hemant, the cofounder and CTO of Appstle. The feature you mentioned is based on a new Shopify update. It is currently in development at Appstle, and should be live in 2 days.
Great price but I’ve been waiting over a week for their developers to move only 2 subscribers from bold to appstle and no response or resolution. This is my second time making the request so I’m still paying bold while waiting for appstle to do something they claim is super quick and easy.
Was interested in the app with all the reviews but when I scheduled a demo nobody showed up and nobody contacted me. Not interested in trying an app that does not offer good service.
This is Ria, the co-founder of Appstle. We sincerely apologize for missing the demo call. There was a Calendly mix-up and the event went into a wrong category. Our Merchant Success Manager has reached out to you to re-schedule the call, at your convenience. Looking forward to hearing back from you.
downloaded this to have a look about. ended up not using it. I unistalled it and its left files and crap everwhere. poor coding
We apologize that you had a less than stellar experience with our app. Those files are added to load our subscription widget faster on your store. Whenever there is an uninstallation, Shopify automatically removes our code block from your theme files. Those files are not referenced anywhere else.
Hence, it would be helpful for us to get more insights into the problem you have mentioned. Please let us know if you are available for a call. If the problem was caused by Appstle, we would be more than happy to fix it for you, and consult on any other questions you may have.
I've decided to update my review after some time using the app. The app is fine, and more or less does what I need it to, but I'm having a lot of trouble with the customer service. Response times are extremely slow, and the answers they provide are usually very vague and not helpful. I can definitely attest that the level of support has diminished since starting with this app. Currently, I have many subscriptions that are scheduled to process, but are not processing a their scheduled time. The response I received to this issue was "they are in the queue, please give it more time." Even after asking to elaborate, I could not get a more straightforward answer. Support I've received in the past has eventually lead to a solution, though it's usually not exactly what I've been seeking. There are a lot of limitations within subscription settings that don't make sense, and the way much of the user interface is translated into English is difficult to understand. Overall, not pleased with the user-friendliness of the app. --- original review --- Kehanvi was a huge help today. Initially I had a problem with theme integration, which was a simple fix. That led into some more specific questions about my subscription offerings, and I was able to figure out exactly what I needed. Thank you! So far it seems like Appstle is going to work great for our business. There is a little bit of a learning curve setting it up, but it has a very customizable experience. Looking forward to launching our first subscription.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.