Appstle℠ Subscriptions App
Erfüllt die höchsten Qualitätsstandards von Shopify für Geschwindigkeit, Anwenderfreundlichkeit und Mehrwert für Händler:innen
Rezensionen (4.110)
Anpassen
-
Nach Bewertung
When I had a problem with interfacing with Apostle, their support team really stepped up and worked it until it was successful!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
The app is brilliant and does exactly what I need it to do for my members. The team are also incredibly helpful!
The logistics of the app can be tricky though - there are a lot of repetitive manual tasks that should be able to be done as one across all memberships, or uploaded via CSV etc. Hopefully the functionality behind the scenes will get better with time!
But it definitely does a good job and my members love it :)
Great customer support, I talked with Harris, and he was literally a wizard, really expalanatory with pictures and quickly fixed a lot of my issues. And great app also!
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
- Installation took a entire week of me staying up to midnight asking them whether the installation had completed
- They only work PCT time zone which meant i wouldnt get a response until after 6.30pm
- Today after 5 days of correct orders they charged 116 wrong subscriptions to customers, taking hundreds of pounds from them without their consent. My customers are furious, I have to refund all of them manually one by one, some have cancelled their custom with me.
They have ruined my website, caused me to lose 90% of my customers. I do not recommend this app and I strongly recommend you avoid them if you value your business and your customers.
Dear Merchant,
This is Ria. I am the co-founder of Appstle Inc. We are truly sorry to hear about the difficulties you encountered. We apologize for the delay in the installation/migration process and the inconvenience of waiting for updates. Between the time of the review and this response, we have expanded our migrations team beyond the US, and now offer 24/7 migrations help, with migration specialists available in all time zones to better serve our global customers. This change ensures more timely communication and a smoother experience for all our customers, both pre and post migration.
The second issue you mentioned was caused by data discrepancies provided by the previous subscription platform you were on. We hugely rely on data in migrations and always ask our merchants to have that verified before we make the contracts active. We have now added a significant amount of checks and tests in the migration process to spot the mistakes in the migration data provided by the previous subscription app.
At Appstle, we always strive to ensure accuracy, and are continuously improving our processes, to hit our goal of 100% accuracy, at all times.
We value your feedback and are committed to improving our service. We hope you give us another try.
amazing communication and very helpful
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
At first I couldn't use this app, as I'm in Mexico, we don't have the ability to use Shopify Payments, so I had to make an account with Stripe and now I can use the app. I want to thank Natasha, from customer support, she helped me with the widget. I would love for the app to have a translate option, as I had to translate everything by myself, all the email (which have the same things to translate) should also have the ability to change everything at once, not going manually to change each and everyone. I'm excited to have some subscriptions on my site!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
The app developers are very helpful
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Customer care agent went above and beyond to help me
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
works as it should! sometimes slight troubles, but support is dedicated and solves it in a short amount of time
I just wanted to take a moment to express my gratitude to the Appstle team. Especially Mona has been an absolute lifesaver! Whenever I encountered any issues, she was there to assist me and fix everything promptly. she shows the team's expertise and dedication and made a huge difference in my experience with the app. I can't thank her enough for going above and beyond to help me out. I highly recommend the Appstle App and their outstanding customer support