Appstle℠ Subscriptions App
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Appstle does deliver pretty decent and robust control of subscription accounts to customers. The support is great and any issue is handled pretty darn fast which I REALLY appreciate - so 5 stars on customer service.
My only constructive criticism would be that the admin side of Appstle is not accessible on mobile screens. As the customer service person working remote I am not always at a desktop and having access via phone would be a plus. It's not a deal breaker by any means. Good job to Appstle team!
Great app, great support team.
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Recently our subscription needs shifted and we've been trying to decide which app to switch to. After weeks of research we've settled on Appstle for a number of reasons:
1. Customer service is always ready to help. Doesn't seem to matter when we need it, they are there.
2. Feature set has everything we needed. One of the few subscription apps that truly does everything, including allowing customers to swap items, build their own box, add whole sets to cart, and more.
3. They don't skim off your bottom line. We made a decision early on that we weren't going to use any app that takes a percentage of revenue (unless they offer something outrageously unique). Appstle offers a very honest pricing structure that doesn't kill small businesses when they need capital the most.
4. Customization. We were initially put off by Appstle's demo store, as it displays things in a very basic and unflattering manner. However after testing they offer customization of everything, including access to custom css panels throughout. With a little effort you can get everything on brand and looking great.
Overall we've quite happy with our onboarding experience thus far and look forward to doing business with this team for years to come.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Ash helped us set up the widget right, incredibly fast and good service.
Thank you for the great review! We're glad to hear that everything is working well for you, both in usability and pricing. Your recommendation means a lot to us!
This is just awesome.
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve.
The team were extremely helpful and I couldn't recommend this app enough!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Heel blij met deze app! Ik had hulp nodig en helpdesk was zeer snel en hebben alles perfect ingesteld en opgelost!!
Thank you for the great review! We're glad to hear that everything is working well for you. Reviews like yours motivate us to work hard and continuously improve
amazing customer support, prompt, friendly, really taking time to find solutions for each unique situation - i was very impressed!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
j'étais contente mais après les modifications faites, mes produits ont disparus et il y avait deux fois le même point sur mon site. J'ai demandé d'arranger les erreurs et la personne a dit qu'elle n'a rien fait et m'a envoyé une video. Apres avoir insister en lui disant que je ne sais pas comment faire car je n'ai pas touche a changer des produits et que mon site a ete cree par un professionnel, il a finalement modifier ses erreurs. donc en resume en general ca se passe bien mais vraiment aujourd'hui c'etait pas top du tout donc je mets une etoile pour aujourd'hui.
Dear Merchant,
This is Ria, the co-founder of Appstle. We understand how the appearance of two subscription options on your product page could have caused confusion and frustration. I would like to explain the situation thoroughly, and clarify what happened.
Upon reviewing your case, we discovered that the issue was not due to any change we made, but was a result of a pre-existing configuration. Specifically, the product was added to two subscription plans, which led to the two subscription options/widgets displaying on your product page. This setup had been in place before we made any updates or changes, meaning that no action on our part contributed to the problem you experienced.
Once you informed us of the issue, we immediately investigated the cause and resolved it within just a few minutes. To ensure you fully understood what had happened, we also shared a screencast video that demonstrated how the product had been added to both subscription plans. Additionally, we provided an explanation of the steps we took to resolve the issue and ensured the product page was displaying correctly.
We genuinely appreciate your feedback and are always working to provide all our merchants with a smooth and seamless experience when using our app. Your satisfaction is our highest priority, and we are committed to clarifying any further questions you may have. Please feel free to reach out to me anytime at ria@appstle.com.
Good support!
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.