Appstle℠ Subscriptions App , 3.153 Rezensionen
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Excellent app so far. Support has been outstanding. Highly recommended for anyone looking to integrate a subscription option
Thanks a lot for your great words. We are glad that we were able to help you out.
Customer service advisor was super helpful would definitely recommend their services, Hannah was a great help!
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
I used this app to help me set up a simple monthly subscription on the site. The process was simple and the team was so quick to respond and even helped match the style of my website. I would highly recommend giving them a try!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Really helpful support and a great app for subscriptions with several different options. We can really recommend.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem, and support you in your growth.
Update: resolved the issue the next day, so appears to all be working now - still think it'd be much better with more documentation, but no problems any longer. :) I want to like this app, but the support is fairly slow - to be fair, it's only been 1/2 a day, but when the app isn't working, that's a long time. And the app just doesn't work. I think it's because it's poorly coded, although I've only spent an hour or so digging into the JS. For example, it has trouble locating all the buy boxes on the page in order to actually add the subscription options, despite selecting them by class. I'd be ok with slow or no support if there were good documentation, but alas, that's also not the case. I'll revise the review if someone gets back to us and fixes the issues, but we just keep getting the same response that they have to "escalate" every issue and don't have a timeframe for getting back to us.
Hello,
This is Hemant, the lead dev/CTO of Appstle. I am sorry you had less than a stellar experience with our support. I went through the ticket in detail and the reason we had to involve the dev team, was because, by default, the widget is displayed only for the main product on the product page. It is done this way so that in case you have additional products on the same page, we don't display a widget for them by default.
To show an additional widget, it requires placing our snippet in the liquid code of your theme. We can add it for you but require some details. I have reached out to you on the chat as well. Please let me know a good time to connect.
Great support. Prarthana was fantastic, problems sorted within minutes. Help with installation was immense and very professional. Recommended.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
The app is SOOO easy to use! Great features, no % of sales taken. I am so glad I cam across this app. The customer service was phenomenal! I had Nadeem and they were so helpful and went above and beyond to help me! I would give them 10 stars if possible!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Great support by Muhammad who effectively installed it and customised it for us - now let's see if we get the subs in.
Update: I'm not sure what has happened here, but things are going wrong with this app and the support is no longer helping us out. I will happily update my review to 5* again if this gets sorted, but with a broken app and not much support, we cannot keep using this.
Hi,
This is Ria, the co-founder of Appstle. Thankyou for sharing the feedback, and I apologize for the inconvenience you faced in the past. We hope all your issues are sorted now, and that our app is working smoothly. We have also beefed up the number of support engineers in the non-US work hours, since the time of your review, to ensure we have strong 24x7x365 support.
Please do not hesitate to reach out to me at ria@appstle.com or support@appstle.com if you need any help in the future.
Used this app to launch a subscription and have really enjoyed its simplicity. It is not complicated and delivers on what it promises. Customer service is so helpful, too. Whenever I have a question, they answer it very quickly. Can't beat it for the price.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem, and support you in your growth.
I am new to using this app, but so far it has been a great experience! They were incredibly helpful in setting up what I wanted for my shop and so far it is working very well.
Thanks a lot for your kind words. We will make sure to keep up the great work for our customers.