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The crew are Appstle are very responsive to requests for support and adding new features, they really do want all their users to have the best Subscription app experience. Coming from Recharge this was a huge change.
Appstle subscriptions are easy to integrate, nicely extensible and the dev team will help you out when you need it. I'm sure we'll be upgrading to the Premium Business plan very soon as this side of our business grows.
Running an international DTC business online we've used a lot of Apps to help us get the job done and Appstle and their team are genuinely world class.
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
Super App und besonders toller Support beim einrichten. Ich werde die App noch weiter testen und weiteres Feedback geben.
Thank you for the great review! We’re glad to be a part of your store’s ecosystem, and support you in your growth.
The support team is amazing. They helped set up the app on the store and match it to the theme of my store. I asked for different adjustments several times and they helped every time!
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.
Excellent! I waited 30 seconds for assistance and had almost 30 minutes of help. Incredible customer service!!!
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
Excellent service! Hussain was incredible and very helpful. The app was seamless and very user-friendly. Let's see if this helps with sales! :)
Thank you for the great review! We’re glad to be a part of your store’s ecosystem and support you in your growth.
super easy to use and looks great on my website. i noticed my subscriptions weren't working like they should have been and entered the Appstle live chat option for support. The issue was fixed in less than 10 minutes and it was incredibly easy to communicate with the support team. very good experience
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
This guy harris is a fucking great guy, salute to him
Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth.
UPDATE 12/28/23: A few weeks ago, a code change was rolled out and broke so many things in our configuration. We are now dealing with mess after mess after mess. Every day something new is broken. These developers roll out code changes without taking into account and testing what will happen to existing configurations. At this point, we are going to have to find another subscription app. So upset we spent so much time building out this app.
UPDATE: Have been live for over a month and have been very pleased so far. The team is always quick to help us with any issues we run into and our customers have been very happy with the customer portal compared to our previous subscription app. It took a bit to get it fully configured how we wanted it to and understand all of the settings. But now that we are up and running, 5 stars.
UPDATE: One of the Appstle developers got on a video call with me and it was determined that another app in my theme was causing this to happen and not Appstle. Updating my review from 3 stars to 4 because we are still working on some bugs with the Build A Box feature, but they are always very responsive and the app has a lot of potential if we can just get it all configured the way we need for our use case.
There is no doubt that for the price, this app has the most amount of features for subscriptions. Lots of different ways you can configure it. However a big warning here…we have this app turned off and have had 3 customers forced into a subscription without signing up for one. While this is only about 2% of our orders during the timeframe, these customers were livid and thought we were scamming them. The customer support team is always quick to respond, but after a week on this particular issue they determined that my screenshot that I showed them of it happening (yes, I was able to recreate it myself) was a “misunderstanding” and nothing is wrong. In my testing I have determined that the only fool proof way is duplicating products to have one product be in the Build A Box and the original product be the one-time product. Otherwise you run the risk of customers getting forced into a subscription without choosing one. And if you have the app turned off in your theme, that means nothing…beware that there is a chance customers will be forced into a subscription even when you have it turned off.
Dear Merchant,
This is Ria, the co-founder of Appstle. I sincerely apologize for your less than stellar experience with Appstle. We understand that code changes brought to either add new features, or to comply with Shopify updates can affect setup. Since the time of the review, we have come up with a way to make sure no code changes affect merchants’ existing configurations. This has been vigorously tested across scenarios, and all existing Appstle Subscriptions setup in a store will remain intact.
Please do not hesitate to reach out to me anytime at ria@appstle.com or support@appstle.com if you have any other questions. We are available 24x7x365.
Best app with perfect support solve my issue with in 30 mints thank you once again appstle support team
Thank you for the great review! We’re glad to be a part of your store’s ecosystem, and support you in your growth.
Amazing responsive support team! I wish it had a flag for off feature. UI is very clean and modern.
Glad that we were able to meet your requirements :-) Good reviews like yours motivate us to work hard and continuously improve.