Appstle Subscription , 3.256 reseñas

Calificación general
4,9
Recuentos por nivel de calificación
  • El 96% de las calificaciones son de 5 estrellas
  • El 3% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
23 de mayo de 2024

absolutely awful. Whenever I tried installing the app it freezes my computer.

Author David Viergutz
Estados Unidos
14 minutos usando la aplicación
Appstle Inc. respondió 24 de mayo de 2024

Dear Merchant,

This is Ria, the co-founder of Appstle.

Sorry to hear about your computer freezing. We are seeing hundreds of new installs on a daily basis at Appstle, and none of our merchants have ever reported an issue.

Usually, such issues can happen due to an un-updated version of web browser or computer operating system. We'd still like to assist you the best we can.

If possible, I can jump on a screen share call right away or at your earliest convenience to help you.

Looking forward to your response.

26 de julio de 2023

Their support is second to none! I will continue using them for their customer service alone. Within 2-3 minutes of submitting an issue, someone is looking into it.

Ember Coffee Company
Estados Unidos
9 meses usando la aplicación
Appstle Inc. respondió 27 de julio de 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

23 de noviembre de 2023

Amazing app! Team replies so fast, great customisation options and did exactly what I needed!

Zappa
Reino Unido
Alrededor de 1 mes usando la aplicación
Appstle Inc. respondió 24 de noviembre de 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

25 de julio de 2023

Appstle integrates seamlessly with my store and authorize.net. I own a company that offers some hemp/cbd products, which makes finding quality commerce plugins challenging. Appstle is a robust tool yet easy to use and the customer service is extremely responsive and timely. I frequently "nerd out" over this plugin when working on the backend of my site!

Barbari Shop - Portland, Oregon 97232
Estados Unidos
4 meses usando la aplicación
Appstle Inc. respondió 27 de julio de 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

Fecha de modificación: 10 de octubre de 2023

**Latest Update** Well the lead dev/co-founder has been very difficult to communicate with. But these guys have made their analytics section 10x's better since I spoke up. So I need to give credit where credit is due. They deserve it. But we are also having trouble with email's not being sent....a bunch of our customers aren't getting appstle's emails and sure enough the tests are returning errors....they have no solution for it. Its a very buggy application, and the devs don't like to admit ANY fault and can be difficult to deal with. Their reviews are fake....check the other 1 star reviews to see the real situation, here. I really hope we can find a way to move off the app before we get to big.

The absolute worst analytics section i've ever seen. English isn't the first language of their UI devs so the definitions of the features make no sense at all.... and they clearly have no experience running subscription models - they are missing every crucial piece of data that we need - its seriously the worst analytics section i've seen in 8 years...it shows nothing of use and is missing everything we need.

It doesn't even show a real churn rate...its a different calculation that no one would ever use or need. It doesn't show total revenue generated. And it doesn't show any approval rates. I'm telling you guys.....its like these people have ZERO experience with the subscription model. I am beyond frustrated because we built our entire store into this thing.

The support is fast and that's the only reason this isn't a 1 star.

The widget on the site breaks all the time and every time we list a new product, we have to ask their devs to fix their widget....and they NEVER do it right the first time and we have to point out their mistakes over and over and over - this has happened 3 times now and each time they promise to fix it.... and of course, they do nothing.

This app is so disappointing. Unless they fix their analytics, there is no way for us to scale on this. It really sucks.

Organics Ocean
Estados Unidos
10 meses usando la aplicación
Appstle Inc. respondió 4 de septiembre de 2023

Hello.

This is Hemant, the co-founder and CTO of Appstle. I am an ex-Apple Siri Staff Engineer and one of my focus areas was analytics.

Sharing what I mentioned on our call, our analytics definition and formulas adhere to common parlance, as well and other app benchmarks. If we change the metric formula per your request alone, it will affect our 20,000+ other merchants.
We still added a new and unique metric based on your store’s needs and preferred input variables, and unfortunately, beyond that, we will not able to change the label of our existing metric.

As regards the widget, our investigation showed that your store was using 2 different templates for 2 different products. Our team was not privy to this critical information and hence we configured widget based on just one template.

Let us know if we can help you in any other way. Feel free to reach out to support@appstle.com

2 de noviembre de 2023

Whenever I have had a question, they have always been very quick to answer it.

I am very happy with the application, but especially with the customer service:)

Club Medusa
España
Alrededor de 2 meses usando la aplicación
Appstle Inc. respondió 3 de noviembre de 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

22 de agosto de 2023

I am absolutely thrilled with the exceptional customer service provided by Nandita while setting up my subscriptions. From the moment I reached out for assistance, Nandita displayed an unmatched level of professionalism, knowledge, and enthusiasm that truly set the tone for a remarkable experience.

Nandita's guidance throughout the setup process was nothing short of amazing. She patiently walked me through each step, explaining even the most intricate details with clarity and precision. Her expertise was evident as she effortlessly answered all of my questions, no matter how complex they were. It's rare to find someone who can make even the most technical aspects feel approachable and easy to grasp, and Nandita certainly possesses this talent.

What truly stood out to me was Nandita's genuine dedication to my success. She wasn't just focused on getting the job done; she was invested in ensuring that I not only understood the process but felt confident moving forward on my own. Her proactive approach in anticipating my needs and potential challenges was incredibly reassuring. It felt like I had a true partner by my side, committed to helping me achieve my goals.

Nandita's patience and positive attitude are worth highlighting. Even when I encountered obstacles or struggled with certain tasks, she remained patient and encouraging. This created an environment where I felt comfortable asking for help and learning at my own pace.

Thank you, Nandita, for your outstanding support and for making our app setup experience truly memorable!

Minea
Lituania
Alrededor de 2 meses usando la aplicación
Appstle Inc. respondió 24 de agosto de 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

30 de agosto de 2023

Appstle's Subscription App is easy to implement, has a ton of customization and data available even on the lower plans, and offers quick and personalized support. From the customer side, they find it easy to understand and manage their subscriptions. For us, that's a 5-star app!

Oh!My Snacks
Portugal
5 meses usando la aplicación
Appstle Inc. respondió 31 de agosto de 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)

10 de julio de 2023

Kehanvi made it really easy to get my problem resolved. She was very quick and knowledgeable with her replies and was not upset when it took me a while to get back to her. Great experience.

Ovipost
Estados Unidos
Alrededor de 1 año usando la aplicación
Appstle Inc. respondió 11 de julio de 2023

Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.

23 de agosto de 2023

I'm very happy with the app - I am just starting my subscription box service and was pushed to another app, but this one did everything I needed and was free. I have had to reach out to the chat twice now because I was not understanding everything, and both times I received responses very quickly and my questions were answered. Highly recommend!

Walnut Creek Bath Boutique
Estados Unidos
2 meses usando la aplicación
Appstle Inc. respondió 24 de agosto de 2023

Thank you for the great review! We're glad to be a part of your store's ecosystem and support you in your growth :)