Appstle℠ Subscriptions , 2.052 reseñas
WARNING ! DO NOT INSTALL The free version is completely USELESS. I don't know why they even bother offering it. Every single feature of any use is not included. Waste of time.
This is a fake review, which us and a few other apps have been experiencing the past few days.
https://www.linkedin.com/posts/sweta-mohanty-9808a0a6_ecosystem-ecosystem-competition-ugcPost-7057060732160409601-L5z5?utm_source=share&utm_medium=member_ios
The review left within a minute of installation, and the language is not only insulting Appstle but also hundreds of our merchants who have benefitted so much from our free and starter plans that are there to encourage and support new and small businesses. The review has been reported to LinkedIn.
It has some flaws that made it impossible for us to use it. First, it right away shows in the live version before you finished to set it up. But much worse, some things can not be translated to German and it keeps showing a page loading sign on the product page after the app was installed.
Dear Merchant,
We are sorry you had less than a stellar experience with our store. We do support publishing widget on non-published themes. However, it’s not the default setup option as most merchants find it hard to follow. We also support widget on products in draft or unpublished stage. This way, widget won’t be visible to others.
Also, could you let us know what label is not translatable? We have stores with various languages using our app. We also reached out to you 2 days back asking if you need any help. Please give us a try again. Our support team is available 24X7 and can be reached out via our chat widget.
How the hell is this 4.9 stars? I tried testing this in my store. The subscription wouldn't show up until after I canceled the order. Of the two items I subscribed to, only one showed up. Maybe it's because they don't know how to process a pick-up order. They leave "null" in place when you don't enter a first name. Customer service is entirely offshored; I must assume the developers are as well.
If you want to lose orders and piss off your customers, I strongly recommend Appstle. Guess there's a reason other apps feel comfortable charging $99 for similar services.
Hi, this is Ria, the co-founder of Appstle. I’m addressing your points one by one
Our dev and support teams are global and are based across continents and time zones. Hence, the 24x7x365 support!
Appstle Subscriptions is currently being actively used by 15,000 plus merchants, with solid widget integration across pages. However, some stores can have lingering code from other apps which can interfere with the widget. In most cases, our highly technical support team can fix it on the spot. However, sometimes the issue can be more complicated as Appstle works in an ecosystem of other Shopify apps and not in silo. Your ticket was one such, and hence under dev review and escalated. It needed further investigation. It was less than 12 hours since you first pinged us with the ticket. In my experience it’s a highly reasonable time to investigate and get back on an issue that is caused by other app code, as we want to ensure that our solution is sustainable.
What a nightmare!!!! We installed this app, and noticed a MAJOR DROP in sales only to find out that it had broken our entire /cart page!!! No one was able to checkout until we caught the problem! Whether or not someone had purchased a subscription, they were not allowed to checkout - it would take them to the /cart page where a loading icon would just rotate for hours on end. As a quick fix, we had to put up a pop-up cart that would allow for checkouts. Not only was this the worst experience we've ever had with an app, but all their instructions on how to setup the subscription were wrong. Support would tell me to do things and test orders that didn't end up working the way we wanted them to. Those test orders also went towards our monthly limit!! Not only did we not have a cart page active, terrible support, and a major headache, we had to pay for it all!!
Dear Merchant,
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. The cart widget doesn't work out of the box for all themes. That's why we have a note in the portal to reach out in case it doesn't work. All the other issues are already taken care of. There was a high surge of merchant chats at that point of time, hence it took us some time to reply.
The free version is completely USELESS. I don't know why they even bother offering it. Every single feature of any use is not included. Waste of time.
This is a fake review, which us and a few other apps have been experiencing the past few days.
https://www.linkedin.com/posts/sweta-mohanty-9808a0a6_ecosystem-ecosystem-competition-ugcPost-7057060732160409601-L5z5?utm_source=share&utm_medium=member_ios
The review left within a minute of installation, and the language is not only insulting Appstle but also hundreds of our merchants who have benefitted so much from our free and starter plans that are there to encourage and support new and small businesses. The review has been reported to LinkedIn.
Terrible experience and I only installed it, nothing else. I quickly realised it was far too complicated for my needs, so uninstalled and removed the code snippets (yes, uninstalling still leaves code behind). I still have code which Appistle are blaming on Shopify, Shopify put a request into PayPal when I installed the app, asking for recurrent payments to be approved (they weren't by the way), so now I have a permanent message from PayPal about this on my Shopify dashboard. I just want this code removed and the absolute mess sorting out. Shopify are currently trying to sort the mess out for me, which absolutely is not their job when it comes to apps. Unless you 100% want to use the app, and are not just trying it out with their 10 day trial, I would not even entertain it. I know I'm going to get replies from them 'reaching out' and wanting to chat, but the numerous emails back and forth haven't sorted anything so far.
Dear Merchant,
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. I have personally gone over your issues. Let me go over it one by one.
1) Paypal Messaging: Anytime you would install a subscription app, and if your Paypal payment processor isn't configured correctly for Subscription, Shopify would show you this message. It's for your convenience. It's Shopify's way of letting you know that Payment processor isn't ready for Subscription purchase.
2) Shipping - General Profile: Again, if you have a subscription app installed, Shopify lets you know what Shipping profile was used for the order. The reason being, for subscription orders, you can use a different shipping profile if you want to. Hence, it's for your convenience. It's not a bug or anything like that.
3) Left over snippet: We use Shopify recommended App Embed block approach. This gives the merchant the ability to add/remove our code by enabling/disabling app extension in the theme. There are a few things I can see with the code you pointed out. It's commented. That means, it's disabled and it can't do any harm. If you are using any caching app/tool, it may be trying to add our snippet even though the extension is disabled. However, since the extension is disabled, Shopify is complaining about the fact that it can't find our extension. Again, it won't cause any issue. But more importantly, we are not adding that code. You can check with Shopify. The snippet is added by Shopify.
Thanks,
Hemant
Appstle is not user friendly at all and has very little direction to set up a recurring subscription. I followed the tutorial that was sent to me by support and it still charged my customers everyday for three days after they subscribed to my monthly subscription. I highly do not recommend
Dear Merchant,
I am the CTO of Appstle. I am sorry you had less than stellar experience with us. I have personally checked your store subscriptions. You had set the recurring order frequency for them as 1 day. By the time you changed the frequency to 1 Month, 3 subscription orders were already placed by your customers. Hence, the system place recurring orders for those subscriptions.
I can confirm that you now have the right setting and the issue shouldn't be happening anymore. However, I will be more than happy to get on a call and explain the flow to you. Please reach out to me at ria@appstle.com
App is ok but support is not, Mann in particular. I used every resource available but still was unable to resolve issues. When I asked for help I was just given a simple answer and the support chat was ended without me having an opportunity to follow up and Mann never asked if I needed anything else or if my issue was resolved. I have felt with many different types of support through Shopify and this has by far been the worst
Dear Merchant,
We are sorry to hear you had a less-than-stellar experience with us. Our intention is never to make our merchants feel that we are unreachable.
Our team has curated a short loom video specifically going over the subscription model that you are looking for, explaining limitations and workarounds along with it through the email along with short tutorial videos attached for our Appstle Menu feature as a workaround for your model.
If you need any help with the setup or if you would like to schedule a call with our support specialists, feel free to reach out to us anytime.
Thank you for your valuable feedback.
Great support and 24/7 customer service with amazing service! The features within the app are great and so is the support
UPDATE:
Support was two faced. Really great in the beginning, but then they don't care about you. Takes multiple requests to get anything changed, long times with no response, and incorrect migration. When we migrated my customers were getting charged full price, you can see how this is not good for business. Took over a week to get this resolved with Appstle support
Glad that we are able to meet your requirements. Good reviews like yours motivate us to work hard and continuously improve.
It's been extremely frustrating working with Appstle as our subscription management app. We've been trying to fix all issues and talk to the developers, but things don't improve, they don't really take their time to understand what we are asking, and what is not asking and work towards answering or fixing them.
Sometimes they answer by saying they don't have a certain feature and in fact, they do, their customer service just doesn't know it. The only reason we haven't left Appstle is that every time we change a subscription app it affects OUR customers' experience and we don't want to cause another friction with them until we find a better app/solution.
I would NOT recommend purchasing/adding this app to your Shopify store, and if you have one to recommend to us, please do, we'd really appreciate it.
Dear Merchant,
This is the co-founder and CTO of Appstle. I sincerely apologize for failing to meet your expectations. I have sent you a detailed email. Hopefully, we can address all your requirements by end of the week.
Looking forward to connecting.